AB
Angel Bettis
May 4, 2026
I am writing to express my concern regarding the level of unprofessionalism I experienced at the drive-thru during my recent visit on Monday May 4th. When I arrived at the window, I had ordered a frozen Baja Blast. However, I was handed a blue Mountain Dew instead. When I politely informed the employee that the drink was incorrect, she responded by laughing sarcastically and making a comment to a coworker behind her, saying, “Now she’s saying this isn’t what she wanted.”
I calmly clarified that I had specifically ordered the frozen version. Her response was dismissive and snarky, as she stated, “You want raspberry, not Baja Blast,” which was inaccurate. I even referenced the menu, which clearly shows a Baja Blast Freeze and does not mention raspberry in that context.
When I attempted to return the incorrect drink, I was told it could not be taken back. The employee then closed the window while I was still waiting. Fortunately, another staff member stepped in, prepared the correct drink, and handed it to me.
Unfortunately, the initial employee continued her unprofessional behavior by laughing again and forcefully closing the window. This experience was disappointing and unnecessary. I hope this situation can be addressed as a training opportunity to reinforce product knowledge, professionalism, and respectful communication with customers. Every customer deserves to be treated with courtesy and basic respect.
If you want, I can tailor this specifically for corporate submission (stronger tone) or make it shorter for something like Google reviews.