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Pollo Tropical

3.5
(1,872 reviews)

Business Details

5101 Fowler Avenue, Tampa, FL
33617, United States
(813) 773-1382
https://locations.pollotropical.com/fl/tampa/5101-fowler-avenue

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5101 Fowler Avenue, Tampa, FL
33617, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 110 items

Explore offerings from Pollo Tropical on 5101 Fowler Avenue in Tampa, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

110 items

Reviews

3.5
1,872 reviews
5 stars
795
4 stars
313
3 stars
196
2 stars
143
1 star
425
  • AP
    Ailen Pérez
    4 days ago
    5.0
    Súper rica y bien elaborada la comida de aquí y los precios excelentes
  • JG
    Jonathan Gomez
    Aug 23, 2026
    5.0
    We love coming to this place every time we come get food there’s no problem. The food is great and people are very friendly. I hardly recommend this place.
  • TB
    Tye Borne
    Aug 20, 2026
    5.0
    Great customer service & food is always good, order is always correct. Very friendly experience , great employees!!
  • ES
    Ela Sebmoc
    Aug 7, 2026
    1.0
    i don’t normally write bad reviews but the service was terrible. I understand that later in the day most likely a little busy but i placed an order at 6:15 to be ready at 6:45. My mom and I arrived around 6:47 (a couple minutes late so we were expecting the food to already be done) we did not recieve our food until about 7:00. We recieved no apology for the delay, and when we thanked the employee who handed us our food we had recieved a side eye. I work in a restaurant and the look my mother recieved was only one that i give to customers who are extremely rude. we were grabbing food that my grandpa with stage 4 cancer had been craving, so it was very disappointing to have a negative interaction such as this before seeing him (possibly for the last time).
  • TR
    Tanya Reyes
    Jul 19, 2026
    1.0
    I moved to Florida in March and discovered Pollo Tropical about a month ago. I’ve eaten there four times total. The first three times were fine—the food was good and I had no issues. Unfortunately, my fourth experience was very disappointing. I ordered a meal through the drive-thru, and the rice was extremely mushy, as if it had been overcooked or prepared with too much water. There were also a lot of beans placed on top, which made the rice even more watery and mushy. I had brought my partner there for the first time because I wanted him to enjoy the food as well, so I was especially disappointed. I returned to the restaurant to explain the issue and request a replacement meal. I was speaking to one of the employees in Spanish because she speaks Spanish and I speak Spanish as well. However, although she spoke Spanish to another employee, she continued speaking only English to me even when I spoke to her in Spanish. That interaction made me feel uncomfortable and as though my Spanish and Latino identity were not being acknowledged. What made the experience even more uncomfortable was hearing the employee say in Spanish that we were the first people complaining. I could hear the way she was speaking about the situation, and it made me feel as though I was being treated like I was doing something wrong for simply returning food that was not prepared properly. I am Afro-Latina, Dominican, and I know many of the women who work at this location are also from the Dominican Republic. That is why the interaction felt especially disappointing to me. If the food is not prepared correctly, customers should be able to respectfully ask for a replacement without feeling judged or treated as if they are trying to take advantage of the restaurant. I am not complaining because I wanted something free. I paid for a meal and simply wanted the food I paid for to be prepared properly. Unfortunately, the food quality and especially the attitude I experienced left a very bad taste in my mouth. I hope management takes this feedback seriously because employees represent the company, and this experience made me feel very uncomfortable and dissatisfied.

Brand Certified Facts from Pollo Tropical

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Certified August 30, 2026Yext Knowledge Graph
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