CAVA

Reviews

• AF

  Andrea Franklin

  today
  1.0
  (Update: I just realized that someone else posted about no A/C 6 months ago -- There is an industrial dehumidifier right when you walk. Gross! Am I eating mold?) This was my first time trying CAVA, and unfortunately, it was also enough to make me think twice about ever returning. I deliberately ordered one of the composed menu bowls rather than building my own because, as a first-time customer, I wanted to try something the restaurant had already put together. You would reasonably expect the menu items to showcase the restaurant’s ingredients, flavors, and overall quality. Surely, these are the combinations the restaurant has carefully chosen to represent what it does best. Instead, what I received was a soggy, mushy mess. By the time I opened the container at my office, everything seemed to have melted together into an indistinguishable pile. The ingredients had lost their individual textures and identities to the point that I could barely tell what I was eating. It looked more like slop than a fresh, thoughtfully composed bowl. What makes this especially frustrating is that I can’t even attribute the disappointment to choosing the wrong ingredients. I’ve customized meals poorly at other places before, and I can own that. But this time, I trusted the restaurant’s own menu selection. I ordered a combination they chose to promote, and it was still an incredibly disappointing result. CAVA’s marketing emphasizes fresh ingredients, vibrant flavors, and healthy eating. The food I received didn’t remotely reflect that image. The pictures look colorful and appetizing, but my actual meal was the complete opposite. I picked up my order at the designated time, so I also expected the food to be in a condition that was reasonably fresh and presentable when I opened it. I understand that takeout won’t always look exactly like a promotional photo, but there is a difference between food that looks a little less polished after transport and food that has become a soggy, indistinguishable mess. My advice to other first-time customers: don’t let the appealing photos and promises of freshness set expectations that the actual food may not meet. Based on my experience at the South Howard location, CAVA fell well short of the quality I expected, especially for a meal ordered directly from its menu. Maybe this was an isolated bad experience, but first impressions matter, and this was a terrible one. I went in genuinely excited to try CAVA for the first time and left wondering how a restaurant that presents itself this way could serve a meal in such disappointing condition.
• MF

  Matt Feck

  1 day ago
  5.0
  Missed our usual dinner time and found this place was still open. My girlfriend and I went 20 minutes before close expecting the worst and instead David treated us like royalty. Not only was it my first time here ever but we were also embarrassingly late and he still took his time and showed us better service than most local steak houses. Couldn’t be more grateful for the hospitality and I will 100% be back. Thanks David, you made our bad night better.
• LR

  Loraina Ruiz

  3 days ago
  1.0
  My husband ordered me DoorDash through his account , when I received the order I could already see they skimped me on the portions. When I got to my dressing it was the wrong dressing.. I payed extra for Harrissa chicken and got regular chicken. I took my first bite and the food was COLD . Not my first time ordering cava online since I prefer to do so because parking is difficult over in SOHO so I already know what to expect and it was nothing like so. Lastly you could just tell the falafel was sitting for a long time out because it was super stale and COLD. At this point I rather just drive all the way to Carrollwood if this what I’m going to receive mind you he payed over 20$ for this bowl. 👎🏽
• KA

  Kaiden Abdul

  Oct 1, 2026
  5.0
  Came in while visiting Florida. First time at a Cava and I was blown away at the cleanliness and speed of the service. While eating the manager (I think his name is Berto) came by and checked on us and gave some great recommendations on things to do around the area. I was not expecting much when I came in, and left being a customer for life!
• EE

  Elsie

  Sep 30, 2026
  5.0
  I had the best first experience at Cava I told them it was my first time trying it and showed them a picture of a bowl I found online that I wanted to recreate they were so nice and genuinely happy to help no attitude or anything I showed the lady the picture ONE time and she remembered everything and made my bowl exactly like the picture. 😭👏🏽 She got every single thing down to the T! The guy there was super nice too and even gave me pita on the house lol. 🥹💕 The atmosphere was really chill and lowkey, which I loved. Overall, 10/10 experience and 10/10 service. I’d definitely go back! 🫶🏽

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