IF YOU SEE THIS, DON’T GO HERE! FIND A DIFFERENT LOCATION!
This is probably thee worst McDonald’s we’ve experienced. We are driving from Texas to Fort Lauderdale. This was the last stop before our final destination tonight. I would have never thought to look up reviews for any McDonalds before going. We stopped here because we stopped at the gas station nearby, and our girls wanted McDonald’s. We went in and mobile-ordered to get an app discount. My husband placed the order at 6:08pm and we walked out at 6:38pm! That long for FAST FOOD is absolutely ridiculous. When we ordered it was busy, understandable for a wait time, but when that crowd died down we were still just WAITING. Waited about 10 minutes with no one else inside waiting for food. When they called our drinks we got up, thinking our food will follow right after. We should have had 2 large cokes, a medium unsweet tea and a small coke. Both large cokes were only filled up 75% and the unsweet came as a small. I asked a lady to fill them up and she seemed like that was a bother. Right then and there I should have cancelled and asked for a refund. She filled them, then I told her the unsweet was supposed to be a medium and she apologized she was moving too fast and missed that. We said all good, she let us keep the small and got a medium. Then we just stood there waiting. We watched the manager (assuming he was because he had a button up shirt and red tie but no name tag) talk and joke around with the employees, rap lyrics to a song that came on and just bullshit. Now, bags of fries we’re getting fulfilled for the drive-thru and we were just waiting. I could see our bag with order number #103 just sitting with nothing being added to it. I saw employees walk over and grab burgers, like 5 or 6 and just throwing them away. No idea why, but it was odd. The lady who helped with the drinks eventually apologized and said the food is coming, but watching everyone, no one was making anything. The manager asked the lady what we were waiting for in front of us verses asking us and she said the chicken nuggets. Turned out no one dropped them in the fryer. He made it seem like “omg why not?!”
But our order was sitting on the screen, the bag was on the counter and he had been in that area the whole time walking by it. We get our food finally, get in the car and there is no salt on the fries and my daughter’s two unsweet teas were in fact sweet, which previous reviews stated their fries has no salt also.
This is McDonald’s! This should have been quick. But the manager and staff had ZERO SENSE OF URGENCY AND ZERO PROFESSIONALISM. How he is a manager is beyond me. The floors were dirty and fries everywhere like they didn’t care. Hopefully the cameras work, but I should have taken pictures.
Looking at the reviews, the last review to get a response from McDonalds for their review was a month ago, unacceptable behavior. I see the link to reach out that was posted in their responses, which I will be following up with. I hope to hear something back.