Jimmy John's

Reviews

• CM

  chance maxwell

  Jun 30, 2026
  1.0
  Fell violently ill after eating JJ timberlane location earlier today. Will never eat there again for the rest of my life
• PF

  Peggy Forbes

  Jun 14, 2026
  1.0
  Ordered a regular Greek gyro and was given a chicken gyro. Called to let them know and spoke to two different people who just verified that yes, they did make me a chicken gyro. No offer to correct the mistake. Also, when I arrived at the drive-thru the person taking my order said they would be with me in a moment and someone in the background said "more like 5 minutes. We'll get to you when we get to you." They both laughed, and I offered to wait, if they needed. She declined, and said it was fine. I offered my phone number for rewards and she said she'd take it at the window. I had to remind her again at the window that I had a rewards phone number. She seemed really annoyed.
• JO

  Jose Orta

  May 4, 2026
  1.0
  Video attached for context. The young black guy at the drive through was extremely rude, I’m black also so it was truly just poor customer service. He let cars pile up behind me instead of taking my order, because he didn’t like that I asked him for a moment to look at the menu….. literally for 30 seconds. So he stood at the window watching me ask for help, pretending he couldn’t hear.I had to call the store phone number to say I’m ready to order while he’s watching me from the window, to which he answered “what do you want”. Thankfully we recorded the video incase something happened, and the video shows us waiting for close to 5 minutes before he decided to take our order. On top of that our sandwich wasn’t made right. If I’m spending almost $40 on 2 sandwiches even after he had a nasty attitude and poor customer service, the least he could do is make the sandwich right. It seems as if it was intentional. When my husband went inside to explain the beach club had no avocado and the #16 had no mayo, he then told my husband he needed to take the sandwich with him or they wouldn’t make his new sandwich ! My husband threw it in the trash and told him he’s not taking it. I’m glad he recorded the interaction because it’s unbelievable if we didn’t have video. We ended up getting a refund instead because they then put the guacamole in a cup instead of on the sandwich after all that, and apparently he is the manager. Would not use this location again and you should avoid it if you don’t want a hassle, it’s not worth it for the hassle for the money.
• EL

  Elizabeth Hernandez (Lizzy)

  Apr 23, 2026
  5.0
  We were on the way across the state and this JJ is the perfect stop right off the interstate! The store was large with plenty of seating inside and 2 umbrella tables outside on the patio with nice chairs. Plenty of parking too! 1 of the 3 sandwiches was made wrong (they did a #4 instead of #14) but promptly made it right AND offered a dessert for the "inconvenience", though truthfully it was hardly an issue because they fixed it so quickly! All sandwiches were as expected with modifications. My only complaint would be that the tomatoes weren't really red or tasty, but we're also in the off season for tomatoes, so it is what it is. We also appreciated the friendly and attentive staff. The bathrooms were spotless and smelling fresh, which is ALWAYS appreciated for this Mom who gets stuck in the potty more times than necessary with small kids. Overall, great visit and we would 100% return!
• MK

  Mr . Kent

  Apr 16, 2026
  5.0
  Good friendly service and really good eats !