Dunkin'

Reviews

• JC

  justo cruz

  Apr 16, 2026
  5.0
  Subject: Customer Service Concern – April 16, 2026 To whom it may concern, I am writing to bring attention to an incident that occurred today, April 16, 2026, between approximately 6:30 and 7:00 AM. I am a frequent and loyal customer, and I visit your establishment regularly for my morning coffee. This morning, as usual, I placed my order through the drive-thru. The employee who assisted me initially provided good service, scanned my app, and I completed my payment without any issue. As is common during busy times, I was asked to pull forward and wait in the parking area behind the building. However, on this occasion, there was no available space for me to park my work vehicle. While I was trying to figure out where to go, the employee at the drive-thru window leaned out and began shouting at me to move forward in a frustrated and impatient tone. I responded by asking her not to yell, explaining that there was no available space to park, but she continued raising her voice as if that would resolve the situation. Shortly after, I managed to park by occupying multiple spaces, which unfortunately caused additional congestion in the back area. After waiting several minutes, only part of my order was brought out. To avoid creating further traffic, I decided to drive back around to the front to request the rest of my order. Once there, I asked for the employee’s name and requested to speak with the manager, who had not yet arrived. I admit that, given the situation, I addressed the employee in a somewhat upset manner and expressed that this was not an appropriate way to speak to customers. She did provide her name, and there were other employees present who witnessed the situation. In conclusion, I believe that neither the employee nor I intended to start the day on a negative note. However, it is clear that the high demand and volume of customers may be exceeding the current operational capacity, leading to a lack of control and organization during peak hours. Despite this incident, I want to emphasize that I will continue to be a loyal customer. I simply hope that this feedback can help improve communication and service during busy times.
• GP

  Greg Picinic

  Mar 29, 2026
  5.0
  I was having a rough morning and Ms. Whitney turned everything around for me. She went above and beyond the call of duty and out of her way to provide exceptional service. Ownership should be very proud and grateful to have a fantastic team member on their side!!
• DH

  Dirk Hood

  Mar 27, 2026
  1.0
  Never been to a place where you couldn't add on another product at the window. I was rudely told " well you should have said something at the speaker"
• RS

  Ron Stewart

  Feb 19, 2026
  5.0
  Great location. The restaurant was very clean and the staff was super friendly. So great to walk in and see smiles everywhere. Great experience, thanks to the staff.
• JM

  Jessica Madonia

  Feb 9, 2026
  1.0
  I ordered a cafe con leche and a snackin bacon- I received the bacon ICE COLD- asked the team member behind the counter if this bacon is supposed to be ice cold and she said oh yeah that’s how we serve it. I couldn’t speak. I didn’t know what to say because there’s no way you serve bacon so cold to the point that the grease is hard in the bottom of the little bag absolutely terrible and even more scary that the manager of the store is saying is served like that !!!

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