Einstein Bros. Bagels

Reviews

• MP

  Matias Perez

  4 days ago
  1.0
  I hate to see business close but the service here did not help. On Sunday 3/1/26 around 10am I went for breakfast. I was told to wait outside after I ordered. After 10-15 min and being outside with 3 kids I walked inside to ask if the order was ready. The lady with attitude tells me “your orders been ready we called your name”. So I asked if you tell people to wait outside shouldn’t you come outside or have a speaker outside to call out the name? And very rudely the lady at the register who usually takes the orders chimes in and says “it’s not our problem or responsibility to go outside” so I ask “if that’s the case, why tell me to wait outside” she very rudely tells me to leave. At that point I tell her and remind her I’m the client to not disrespect me especially in front of three kids under the age of 8. She was u professional and disrespectful.
• WA

  W A

  Apr 21, 2026
  5.0
  This location is amazing! The manger Nae knows the names of the regular Customers and their orders. Last time I was there (yesterday) she was asking about the father of one of the customers and the customer was so touched. Everything. Is so delicious and made to order - They go above and beyond. There are many choices for bagels etc in Miami but this location is consistently excellent - and very friendly!
• KG

  Kiana Gibbons

  Apr 18, 2026
  5.0
  If you want a dependable place for a fresh bagel and a good start to your day, this is it. With the bagel fresh fluffy inside nice crispy edges. This has become one of my go to spots whenever I’m craving a quick, satisfying breakfast. From the moment I walk in, there’s a warm, welcoming vibe. The staff consistently makes you feel welcome. They’re friendly, patient and always making sure your order is correct. Thanks to the staff’s making my garden avocado on pumpernickel.
• MS

  Max Spitzer

  Apr 17, 2026
  5.0
  Ref: Severe Service Failure, Discriminatory Treatment, and Complete Corporate Negligence On Wednesday, March 5, at approximately 6:00 a.m., I visited the Einstein Bros. Bagels location in Coral Gables, FL, expecting a quick, pleasant breakfast experience before the start of my day. What followed was one of the most demeaning and unprofessional customer service encounters I have experienced at any food establishment in over two decades of dining out. Upon entering, the lobby had perhaps four other customers — typical for an early morning crowd. Despite making direct eye contact with two employees behind the counter — one of whom was visibly idle — I stood unacknowledged for approximately four minutes. No greeting, no “be right with you,” no eye contact returned. When I finally approached the register, the employee did not look up from what she was doing until I said “excuse me” twice. When I began placing my order, my first question was simple: I asked whether they had bacon, egg, and cheese available. It was 6:00 a.m. — a core breakfast item at a breakfast establishment. The employee paused, looked directly at the preparation area where bacon was visibly cooking on the line, and told me flatly, “I don’t know.” She made no effort to turn around, ask a coworker, or check. When I pressed — noting that I could see what appeared to be bacon being prepared — she shrugged and repeated, “I said I don’t know,” without any further attempt to find out. A coworker standing fewer than five feet away later confirmed, unprompted, that yes, bacon egg and cheese was absolutely available and had been prepared since opening. The refusal to answer a straightforward menu question was not a matter of ignorance — it was a deliberate choice to be unhelpful. I proceeded to place my order. The employee interrupted me mid-sentence to ask if I “needed a minute,” in a tone that was dismissive and mocking. When I calmly repeated my order, she typed it in without confirming it back, and walked away without providing a total. A second employee, later identified to me by a third staff member as the shift supervisor, became involved when I asked to verify my order. Rather than addressing my concern, she spoke loudly to a coworker — within full earshot of myself and at least two other customers — and referred to me as “another one of those difficult ones.” She then refused to provide her name when asked directly, crossed her arms, and stated, “I don’t have to give you anything.” I observed her serve the two customers behind me immediately and warmly, with full eye contact and a smile, making the differential treatment unmistakably clear. During this interaction, I witnessed the shift supervisor make a dismissive hand gesture in my direction while speaking to a coworker. I have photographic documentation of this gesture, which I referenced in all subsequent written communications with the company. My order, when it eventually arrived after 14 minutes, was incorrect. When I pointed this out, I was told, “That’s what you ordered,” with no offer to correct the mistake. Following this visit, I took the following documented steps to seek resolution: • Submitted a formal complaint through Einstein Bros.’ online customer feedback portal • Emailed corporate customer relations at two addresses listed on the company website • Called the corporate customer service line and was placed on hold for over 20 minutes before the call disconnected • Sent one certified letter to the regional operations office, with return receipt As of the writing of this review — more than three weeks after the incident — I have received zero response. Not an acknowledgment, not an automated reply, not a form letter. The complete absence of any corporate follow-up is, in many ways, more troubling than the original incident. It signals a systemic indifference to customer experience and a failure of accountability at every level of management. Being denied basic menu information that an employee clearly knew, being spoken about disparagingly in front of other customers is unacceptable.
• FC

  Frank Cull

  Apr 17, 2026
  5.0
  It started like any other morning—half-awake, slightly hungry, not expecting anything more than a decent bagel and a cup of coffee. I walked into Einstein Bros. Bagels, just another stop in what I thought would be a forgettable day. But the second I opened the door, something shifted. The smell hit first—warm, toasted bread with that perfect balance of crisp and soft, like it was calling my name. The kind of smell that doesn’t just make you hungry—it makes you feel at home. Then came the energy. The staff didn’t just greet me—they welcomed me. Like I wasn’t just a customer… I was someone they’d been expecting. “Good morning, boss,” one of them said with a grin, like we’d known each other for years. I laughed it off at first, but it didn’t stop there. They walked me through the menu like it was a five-star dining experience. Every bagel had a story. Every spread had a purpose. And when they handed me my order—perfectly toasted, layered like a masterpiece—it felt like more than breakfast. It felt intentional. I took that first bite… and everything slowed down. Crunch. Warmth. Flavor that actually hit. Not just good—perfect. Like every detail had been dialed in just for that moment. I didn’t rush it. I couldn’t. It deserved respect. And somehow, they knew. By the time I finished, the whole place felt different. Or maybe I did. The staff came back over, checking in like I was family. Joking, talking, making sure everything was right. It wasn’t service—it was care. Then, out of nowhere, one of them goes, “Nah, we got you today.” Before I could even process it, they lifted me—laughing, hyping me up—and started carrying me out of the shop like I had just won something bigger than a meal. Like I was walking out of a moment I’d never forget. It felt straight out of Rudy—not because I deserved it, but because they made me believe I did. And as the door swung open and the sunlight hit, I realized something: It wasn’t just a bagel. It was the way they made me feel—seen, valued, and somehow… celebrated. Einstein Bagels didn’t just feed me that morning. They made sure I’d never forget it.

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