This sonic is 2 minutes from my home. This store, has the absolute WORST customer service of ANY business, entity, or establishment I have EVER seen. If I could rate 0 stars it still would not emphasize how horrible they are.
So yesterday, I drove up to stall and it was atleast 45 minutes to close. I asked for the mozzarella sticks and a m&m sonic blast shake, the girl was super nice taking the order and there was a guy in the back saying “no more ice cream!” So she relayed to me “my manager said we can’t do the shake” even though the stall next to me ordered the same time and got their shakes, nothing she did was wrong. I only got to get the moz sticks and I asked for ranch. When the guy came to give me the moz sticks, he just flung them out to my window without a word, VERY annoyed, and I said “thank you” he turned around and didn’t say a word. The look on his face was just pure irritation
and I never got the ranch. If you don’t like your job THAT much, then find something else. I came for a shake, moz sticks, and just decent human interaction and all I got was moz sticks and a whole attitude as if I ruined that dudes whole life. Completely uncalled for.
MS
Morgan StJohn
Aug 8, 2026
Tried to get a large brownie blast and was told “we got rid of the large?” Since when, I was in not even a week ago 🤣 guess we went on the wrong day, tall skinny guy said not today lol . And too add whoever made it didn’t even make it correctly, it’s mainly vanilla ice cream. What a waste of money tonight. Thanks George (:
Your GM Tony, was great very helpful respectful great customer service we need more people like him in fast food service. He takes pride in his job an the customers I know its just fast food but sometimes its peoples last dollar an they choose to spend it here again thank you to Tony for the excellent service. Very satisfied!!
I order an ultimate meat and cheese burrito and got bacon instead. That's a $1.25 loss. Asked for unsalted fries, I get the bottom of the fry basket instead. My chicken poppers are cold. The only thing y'all got right was putting a bottle of simply orange juice in my bag. Call them up about it and they made it my fault because I should have checked the burrito...
These people will play with your patience and money and are protected by a terribly unprofessional manager