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Chick-fil-A

4.4
(4,763 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Sarasota Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
5384 Fruitville Rd, Sarasota, FL
34232, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 5384 Fruitville Rd in Sarasota, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.4
4,763 reviews
5 stars
3,422
4 stars
672
3 stars
254
2 stars
124
1 star
291
  • PK
    Paul Kemp
    Oct 4, 2026
    1.0
    Was missing an item with my salad, the new employee had trouble understanding what it was, so I asked for manager and I got Jose. I wished I hadn't asked. He was very annoyed and frustrated that I would ask him for help and started challenging and arguing the basic premise that I needed a salad kit...truly embarrassing to him and everyone in there. I was going to get the kids ice cream after we ate but didnt want to have to go near the counter, so we left, and likely wont be back. Teaching my kids good values doesn't include being yelled at at chic fil A for no reason. Let me know if he is gone and I will cone back. Otherwise good luck!!
  • MF
    Maverick Francis
    Oct 2, 2026
    1.0
    I’m not one to complain at all because I’m a firm believer that everyone has there days but what I experienced today by the team member named yani she was taking orders in lane 2 was extremely disappointing and unexceptionable to the point where I had to go inside and complain she was just extremely rude and didn’t let me finish my order and spoke over me the whole time and then when she finished my order she didn’t read it back to me nor asked what sauces I wanted then proceeds to tell me “I can ask at the window “ I tried my very best to keep it professional but I almost lost it to the point I’m about to take this complain way higher up because this is not okay especially for a place that says they hold customer service to a high standard
  • TW
    Tabitha Windle
    Sep 26, 2026
    1.0
    From the time I pulled into the drive thru terrible experience. Pulled in to order, was completely skipped in line. When I asked if the guy could take my order I was greeted with a attitude and asked " is that all you need" multiple times while trying to order, cutting me off before I could even speak. Would also like to mention that I assured him that it was fine, youre doing great. Not a thank you for your patience, sorry for skipping you. Just attitude and very rude. Order was missing items. I proceeded to pull to the window to get my order, again greeted with attitude. I asked for sauce with my order, when I asked for sauce at the window after getting my order and checking my bag and even asked to pay for a bottle and was told "no its fine" then the manager asks for my name and hands me 1 sauce, again more attitude. Terrible service all the way around, manager has a horrible attitude.. Not one single employee said my pleasure. 0/10
  • RD
    Richard Deane
    Sep 26, 2026
    1.0
    9/26 1pm We get to the line and get skipped by 3-4 cars. So i have to get out and flag the guy down to tell him he skipped us. From there you can tell he is aggravated like its our fault. Then he takes our order with 0 consideration while also rushing us. Asking us what else do u need 2-3times in a row with 0 time in between to even think. So of course we left out a couple items. We asked for 2 sandwiches with pepperjack cheese didn't get it. Both sandwhiches had no pepperjack in it. Then we get to the line. Of course we had to wait longer cause we got skipped by 3-4 cars. once we get our food there is no sauce in the bag. Typically you guys are not stingy with sauces BUT TODAY you guys keep the bad service going beginning to end. So i tell the window people hey we have no sauce they give us 2. We have food for 3 we at least want 5-6 sauces 2 each. The manager (older lady)which i overheard saying "i dont care" about a another situation asks for our name. So we give her our name and she sighs and gives us 1 extra sauce. So all we have is 3 total. Just horrible service.We told her we can buy a bottle and was just ignored. The manager and the guy taking orders were awful and need to learn better customer service. I work in sales and customer service well over 20 years. And even if the customer is tough to deal with or im having a bad day i always still deliver good customer services regardless. No excuses. The manager and guy talking orders need better training. Not to mention not a single person said my pleasure through all our interactions. Ive been going to that location for 10+ years and this is one of the first time i highly regretted it.
  • DS
    Disappointed Survivor
    Sep 24, 2026
    1.0
    I was never a big fan of chick fila food, but I always took the kids, because of the customer service. The treatment I received tonight, was enough to change that decision permanently. I refuse to give them my business anymore. Last night I took the kids to get food,and I got the chicken wrap with the avocado dressing, because I was so tired and just wanted something fast. We got all the way home and I noticed I never received the dressing for my order, so I didn't get to eat. They were already closed so I didn't get to call either. The next day, we order from chick fila again, and I explained to them what had happened, and they gave me an attitude, saying I had to pay for the dressing even though it was their mistake 🤯 I shouldn't have to pay extra because they didn't do their job right... I was beyond mortified that instead of just apologizing and giving me the dressing I should have gotten with my order the night before, they made me feel like crap for asking for what I paid for. I am done with Chick-fil-A. I will never be treated like that again. Reading all the bad reviews about the service here, and the unapologetic responses of the company, I am glad I made this decision. They are not the "christian" restaurant they claim to be...

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 11, 2026Yext Knowledge Graph
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