Dunkin'

Reviews

• CB

  Candy Bell

  May 9, 2026
  3.0
  The lady that took my order was very pleasant, so this is not about the service, but more about cleanliness and atmosphere. There was a female at the pickup end that had her maybe 2 or 3 years old daughter standing on the counter with shoes the entire time that my order was being prepared, so I asked the cashier to please bring my food to the register end. This is still a child, so I'm not showing her face. It was very apparent that the lady with the kid knew or was related to guy working near the pickup end. That's still no excuse for that type of an experience. People's food and drinks are being sat there, so it should've been common sense to ask her to not allow her to stand on the counter. My 7 year old son and I ate inside before running errands, so the craziest part to me was that even though I pointed this out to the cashier, once the lady left with her daughter, no one cleaned that end of the counter and I watched an older gentleman put in his order and like clockwork, they sat his food right there where the little girl stood all over that counter. Child or not, it's not sanitary at all. I will not be back to this Dunkin.
• LP

  Lindsey Pence

  May 9, 2026
  2.0
  I would rather pay $3 for a can of Dunkin cold foam instead of the poor excuse of $1.50 add-on cold foam being made at the Tyrone store.
• TG

  Tasha Green

  Mar 21, 2026
  1.0
  Lets just say I will never go back here again. It looks like l bothered the girl working this morning going inside instead of drive thru asking for lite ice in my drink. I was impressed at first how fast she made it until I got home it had no flavor so I wasted $5 for a drink I poured down the drain
• CJ

  Cali Jean

  Mar 16, 2026
  1.0
  Ordered a medium coffee and they gave me a small. Food was made incorrectly and I didnt receive my hash browns. Due to needing to get to work I couldnt go back to this location so i had to go to another location and they fixed it very kindly while making fun of this one. Tried calling and was told the manager isn't there today.
• BD

  Brianna Doubrley

  Jan 26, 2026
  1.0
  Hello, I am writing to complain about a recurring issue I’ve experienced at my local Dunkin location during the morning hours, specifically with the employee who works the sandwich station. I go to Dunkin every single morning before work and always order the same item, a bacon jam grilled cheese. Every single morning it is made incorrectly. I want to be clear that my complaint is not about the sandwich being made wrong. Mistakes happen, and I understand that this could be due to lack of training or unclear instruction. The issue is the employee’s aggressive behavior and body language whenever I politely ask for the sandwich to be remade. On a daily basis, he slams kitchen utensils and food, rolls his eyes, and shows visible frustration while remaking the order. Most days I say nothing, take my food, and leave because I truly do not want to be that customer. Today, however, the sandwich was made incorrectly twice. I calmly asked if the manager could remake it instead, and the employee became verbally confrontational. When I brought the issue to the manager’s attention, the employee said, “Yeah, I slammed stuff, so what?” As I was leaving, he then said, “What, you still got something to say?” while displaying aggressive body language. This made me very uncomfortable. I work in fast food myself and understand how difficult customers can be, which is why I try to be patient and respectful at all times. It took a lot for me to say something, but the repeated aggression was uncalled for. Customers should not feel intimidated or challenged for asking that their order be corrected. I also mentioned that the build chart was hanging directly in front of him at the sandwich station, and that the sandwich could be made correctly by following the posted instructions. Again, the mistake itself is not the issue. The behavior is. I have attached screenshots from my Dunkin app showing that I spend over $150 per week at Dunkin locations, and I go to this specific store every morning as part of my routine. I would like to continue coming here, but this situation needs to be addressed. I hope this employee receives proper coaching or retraining regarding both sandwich preparation and workplace conduct so this does not continue. Thank you for taking the time to read this.

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