Chipotle Mexican Grill

Reviews

• AR

  Alfredo Rios

  2 days ago
  1.0
  Cole the manger sure needs anger management, thirs a way to deal with your employees ! But in front of customers is not one of them ! Will not return as I was a frequent visitor!
• CG

  Cheryl Grant

  2 days ago
  1.0
  ⭐️ VERY DISAPPOINTING EXPERIENCE — CHIPOTLE ON 66TH STREET NORTH ⭐️ I am extremely disappointed with my experience involving the store manager, Cole, at the Chipotle on 66th Street North in St. Petersburg. This isn’t simply about a bad customer-service experience. My daughter was a longtime employee at this location for several years before leaving the company over a year ago. Unfortunately, my interaction with Cole brought back concerns about the way he treated my daughter during her time working there. The behavior I experienced from him was loud, rude, disrespectful, and completely unprofessional. I also have serious concerns about the condition of this restaurant. I personally have photographs documenting what I observed regarding roaches/pests inside the establishment. As a customer, I find that extremely disturbing, especially in a place where food is being prepared and served to the public. I have reached out to Corporate because I believe these concerns deserve to be investigated. I am giving Corporate an opportunity to contact me and address this situation directly. If I do not receive a response, I am prepared to share my experience and the photographic evidence publicly. I have a verified social media presence and a large audience, and I will not hesitate to make my experience known. I am not looking for special treatment. I want accountability, professionalism, and for the concerns at this restaurant to be addressed. Chipotle Corporate, please contact me.
• TT

  Terror225

  2 days ago
  1.0
  Original Comment: These women are hustlers. They get down & watch real close..or you to will be on the receiving end ...The lady tried to charge me 2x for my meal, then refused to give me the lime sauce I was charged for once..(the only reason I went to Chipotle is the lime cilantro sauce I love it) we begin this conversation where neither of us really understandwhat the other is saying so I point to the receipt. She still shakes her head. Lifes too short I paid $1.25 for it; AGAIN. The tip I usually leave..theres the extra $ for over charges. I cant eat with no hot sauce. My chicken burrito 🌯 was 🥶 ☃️ COLD. The rice was cold; the peppers & onions were completely raw. I got maybe 4 pieces of chicken on my burrito & requested "dine-in" dish to eat on. I was given a huge aluminum pizza tray by the Hustler behind the till who was attempting to charge me 2x for my burrito & did make me pay 2x for my sauce.. then I get a huge pizza tray to eat off of that was filthy. No wonder people are getting ill & food poisoning dining here. These are legitimate concerns & I will be following up with the health department. It was Monday 08/24 @ 1pm. If I dont speak Spanish & they dont speak English... there's a barrier. I requested a manager 3x & was told "tomorrow" in spanish...i do understand that much. Never ever again. Why do I have to point to a receipt to keep from getting charged 2x? Because the Hustler doesnt understand me & neither do any of her co-conspirators that charge double for cold food. ***Update: response from officials attached. Hilarious 😂 who is going to have a bank statement to send in? South Park I swear 🤪 **that doesn't address the cold food & feeding me off an aluminum pizza tray that was filthy that Chipotle has acknowledged. Yet a bank statement for the extra charges is being requested ALONG with the receipt? 🤣 Uhhh ok. (Weeks later Chipotle.com responded so forgive me ... no receipt) Regardless; because of the quality of food returning is definitely not on my list of things to do in life; because as previously mentioned.. Life is short 🌶Thank you for reaching out to Chipotle Customer Care. My name is Bave, and I'm here to assist you today. I’m truly sorry for this upsetting experience, especially the duplicate charge, missing sauce, cold food, and cleanliness concerns. I understand how frustrating it was to feel unheard while trying to resolve these issues. Please provide a copy of your receipt and a screenshot of your bank statement showing the duplicate charges, last 4 digits of card along with its expiration date so I can review them and submit a refund request for the duplicate charge. 🌶
• KM

  Kim M

  5 days ago
  2.0
  I picked up a bowl and a salad. They were made great but when I got home, 15 minutes away, there was no salad dressing in the bag. Who eats salad without dressing. Really stupid.
• LN

  Lori Norwood

  Aug 25, 2026
  2.0
  Service rushed and failed to provide what ordered. Ordered and paid for queso with chips, asked by second server if I wanted extra queso. Said no. Got home to find no queso at all.

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