Dunkin'

Reviews

• SS

  Sandee Samuelson

  May 7, 2026
  5.0
  The employees especially the young lady that took care of us was phenomenal! what a sweetheart!
• RL

  Rae Liepold

  May 6, 2026
  1.0
  Can we please stop putting frosted donuts in bags?? Drinks are never ever made correctly or the same. Almost always got some kind of attitude from every employee I've encountered 🤦🏻‍♀️ I've been yelled at here over asking for "well done" hash browns because they are always mushy. When I ask for sugar it's a 60/40 I'll get it, and always grounds in the bottom of any coffee. Can't scream louder to not go to this location.
• BB

  Betty Bragg

  Apr 28, 2026
  1.0
  I went here yesterday, service was poor, had to wait for my hot Carmel latte for a half hour along with they spoke Spanish!I will sticke with the other dunkin on 120 east 13th st st cloud, they are the best, the manager there is awesome
• SB

  Salome Bean

  Apr 22, 2026
  1.0
  Horrible. Manager is not considerate at all just interested in the big sales. Employees have horrible attitudes when they got my sandwich wrong. Shouldn't have made the mistake in the first place. How hard is it really just to add butter to a sandwich. SMH. I will definitely be going to a different location now on. Only one Employee was helpful
• TB

  Tammy L. G. Bellantoni

  Apr 7, 2026
  5.0
  I used to go to DD daily and there was also a period of time (maybe a year) after Covid where we utilized a local 24 hour DD. I don’t know when the service and consistency fell off but I began to notice it after Covid. I have been to almost every DD in the Orlando metro area and all of them suffered from the same issues of (coffee) taste being inconsistent and/or having rude or disinterested staff. I actually don’t require a high level of customer service and I don’t like complaining. However, I had been relying on DD for breakfast before work and so their role at that time was important. The last straw was trying a DD that was out of my way, only to order my regular and have a woman hand me an extra large cup (that I had never seen before in life) and then have an attitude when I asked her to replace that cup of coffee with what I actually ordered. I used up all reward points and stopped going. Today, I needed a quick breakfast and decided to give it a shot. Everything was great. Coffee was great. Sandwich was good. Young lady at the window was nice. This is a busy location but I didn’t wait long to order or receive my order. The current manager is doing something right. Thank you!

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