Chipotle Mexican Grill

Reviews

• KH

  Karen Hoag

  Sep 29, 2026
  1.0
  I just ate at Chipotle's in St Augustine on A1A. My first time eating at a Chipotle. It was AWFUL!!! They had just brought out fresh chicken, which I was very happy about because there were only dried up pieces left in the container. To my surprise the chicken was disgusting. It tasted like they poured an entire container of salt on it. My friend said the same thing. We both ended up throwing nearly our entire meal in the trash. I would never eat there again.
• KB

  Kayla Bernard

  Sep 25, 2026
  1.0
  Everytime I go which is very often they are always out of vinaigrette and multiple other things 3 hours before close this time
• PS

  Patrick Schaller

  Sep 25, 2026
  1.0
  The lady at the checkout wouldn’t let me get a water cup. I was eating here with all my friends and she said I needed to purchase food to get a water cup. What kinda place is this lol? A 5 cent water cup? Never coming back again. Embarrassed me in front of my buddies.
• SK

  Samantha Kelemen

  Sep 2, 2026
  1.0
  Worst Chipotle I’ve been to. Always disappointed with the quality of the food. My bowl was drenched with sour cream when I definitely didn’t ask for extra, and seems like they barely put rice in. Ordered queso and chips to share, but the $8.50 lg queso had a weird consistency to it (didn’t even eat it) and the lg chips were a joke. Pisses me off that I even spent money on this.
• MS

  Michael Saxe

  Aug 27, 2026
  1.0
  One star- Almost Nothing Available, Two Upcharges, Filthy Restaurant, and No Leadership Very disappointing experience at this Chipotle in St. Augustine tonight. I have eaten at many other Chipotle locations and have never had a bad experience. This location (1753 US 1) was completely different. We arrived at approximately 8:00 PM—three full hours before closing—and they were out of virtually everything normally available to complete a meal, at a time when they should have been preparing for another evening rush. The food bins were empty, and some appeared dried out and crusty. What they essentially had left was chicken, rice, beans, guacamole, and queso blanco. The guacamole and queso blanco were both available only as additional upcharges—which is incredible when they didn’t even have the basic ingredients normally included with the meal. I ended up paying over $14 for what essentially amounted to rice, beans, chicken, queso blanco, and guacamole, with virtually everything else unavailable. No one told us this before they started making our food. There was no sign or warning at the beginning of the line. We only discovered what was missing as we moved through the order. The restaurant itself was also absolutely filthy. There appeared to be plenty of employees, but no one seemed focused on cleaning, replenishing the food, or addressing the condition of the restaurant. Quite frankly, it looked like a bunch of young kids had been left to run a daycare center rather than a national restaurant. This is not a criticism of young employees themselves; young employees can be excellent. The problem was the apparent lack of adult leadership or experienced management directing the operation. When I asked for a manager’s card or asked to speak with a manager, I was simply pointed toward the front of the counter and told, “There should be a card over there.” No one appeared willing or available to take responsibility for the situation. I understand that restaurants occasionally run out of individual items. That happens. But being out of virtually the entire normal selection, with three hours remaining before closing, is something else entirely. At a minimum, customers should have been warned before ordering: “PLEASE BE ADVISED: WE ARE CURRENTLY OUT OF MOST OF OUR INGREDIENTS.” That would have allowed us to make an informed decision before our food was prepared. For a national restaurant chain, this was completely unacceptable: a filthy dining area, empty and crusty food bins, almost no normal ingredients available, poor communication, dismissive customer service, and no apparent manager taking responsibility. The only things that seemed to be fully accounted for were the two upcharges. And here’s what makes the condition of the restaurant even harder to excuse: I waited approximately 15 minutes before coming back inside to take the pictures. I wasn’t hiding what I was doing—I was very obviously photographing the condition of the restaurant and the service area. Even then, no one seemed motivated to clean the restaurant, wipe down the surfaces, address the empty and crusty food bins, or otherwise correct what was plainly visible. If seeing a customer return and openly photograph the condition of your restaurant doesn’t prompt someone to start cleaning or get a manager involved, that says a great deal about the lack of leadership and concern at this location. This will absolutely be my last visit to this Chipotle location.

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