Dairy Queen (Treat)

Reviews

• HP

  Holly Privee

  Sep 28, 2024
  3.0
  I had a terrible day on 9/27/24. Everything went wrong from beginning to end. From personal life to work life. I finally got some time to relax and calm down for the day, so I asked my family if they’d like to go to Dairy Queen because it had been a tough day for all of us. We walked in to two customers ahead of us, decided what we wanted and placed our order. The woman who took the order and payment was lovely. As I waited for my 2 blizzards and 2 soft serves in a cup, I noticed the man making the order made the soft serve first. As it sat there melting, his coworker at the front asked him a question. He walked away to answer her question as I stand there watching my soft serve quickly melt. He then comes back to make the 2 blizzards, as my soft serve in a cup is melting away. Once he finishes, I ask him to replace 1 soft serve, just mine, not both because it was melting. My boyfriend did not care about his being melted, but I did. He proceeded to argue with me. That is a customer service no no. I’m a customer service manager. After the day I had, I lost it on him and let him know he needed to learn his job better. Make the things that take longest and melt slowest first. It’s common sense. I don’t normally argue with people, but he just pushed me over the edge. It took him 2.5 seconds to fill a new cup for me. Instead, he continued to argue with me the entire time causing an unnecessary scene in your establishment. The proper response would have been “I’m sorry, let me make you a new one really quick “. No argument, happy customer, 5 star review. It took me over an hour to calm down after this incident because all I wanted was some vanilla soft serve because I had a REALLY bad day. I generously gave 3 stars because, as I said, I’m a customer service manager and I understand the damage of a 1 star review. Moral of this story, teach the man who was working on the evening of 9/27 that you never know what someone is going through and be kind. I will not be back. I will just get my soft serve elsewhere. I’m sure you don’t care, but whatever. He ruined what was supposed to be a happy outing with my family with his argumentative behavior.
• TD

  Tara Dorfman

  Aug 29, 2021
  1.0
  Dirty
• ML

  Michele Lappan

  Mar 11, 2019
  1.0
  Rotten banana was used in my ice cream!
• LP

  Leah Peters

  Sep 5, 2018
  3.0
  Awful hot dogs

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