Sonic Drive-In

Reviews

• EG

  Evan Guzman

  1 day ago
  1.0
  ⭐ 1 STAR – Absolutely Terrible Service. Do Better, Sonic. I have never had such a ridiculous experience waiting for something as simple as a small cheeseburger and a shake. I’ve been sitting here waiting for my order, and it STILL hasn’t arrived. It’s honestly ridiculous that two simple items can take this long. What makes the experience even worse is watching the employees inside laughing, playing around, and seemingly having a good time instead of focusing on getting customers’ orders out. From what I can see, there’s a lack of urgency, professionalism, and basic customer service. It feels like nobody is taking their job seriously or cares that customers are sitting outside waiting. I’m not upset about having to wait a few extra minutes if a restaurant is busy. I’m upset because I’m watching employees fool around while my order is still nowhere to be found. If you’re going to take people’s money and accept their orders, the least you can do is make sure those orders actually get prepared and delivered in a reasonable amount of time. Absolutely unacceptable customer service. Management needs to get involved, train their employees, and make sure people are actually doing their jobs instead of treating the workplace like a hangout spot. I shouldn’t have to sit here waiting this long for a cheeseburger and a shake.
• ML

  Marla Lopez

  3 days ago
  1.0
  Dear Sonic- Why would you spend all the money to upgrade your screens for them to STILL NOT WORK properly? Every time I visit, I am unable to choose card or cash or more importantly, leave a tip for your employees. Furthermore, I was told the GM has spoken to his boss (about this issue), who in return “doesn’t care because it doesn’t impact their money!” This happens at the Big Bend location and the one by the high school. So much for caring about the employees who are actually running the operation on a day-to-day. It’s very discouraging and disrespectful to those who are helping keep your business afloat! I enjoy the Happy Hour so I can get a cherry limeade, but I always leave frustrated for the kids working there. DO BETTER!!!
• GG

  Glidge

  Sep 19, 2026
  1.0
  Waited an hour for our food. Ordered, waited 30 min for our order. They got my burger wrong. They replaced it but I had to wait another 30 min. 20 min in, I reached out to them to make sure they didn’t forget about us. She said we are busy and we will get to it… Attitude showed no respect for the customer. not going back.
• RO

  Ramon Ortiz

  Sep 13, 2026
  5.0
  Overall, I had a good experience at Sonic. The food was fresh, my order was correct, and the service was quick and friendly. Everything came out as expected, and the visit itself was smooth and convenient. One thing that has surprised me, though, is the price of the drink I normally order. It's just water with added fruit, and it seems unusually expensive. I’ve been to Sonic locations all over the U.S., and I honestly don’t think I’ve ever paid as much for the same type of drink as I do here. Not sure if it's a Florida thing, but maybe I'll start making it at home. That said, the overall experience was still positive. The staff was pleasant, the food was good, and I would return. I just wish the pricing on something as simple as water with added fruit was a little more reasonable.
• LS

  LINDA Seabrook

  Aug 29, 2026
  1.0
  I usually go to the sonic on balm river road. In riverview. But since I was working over here, I came to this location where there was lots of construction again. I ordered a hot dog fries and a slush. When she brought it to me, I gave her a $2 tip. I of course, had to put my hand in the fries because they're always so good except for this location. They where ice cold. So I called them back and they did make me fresh ones. So I thought. The ones on the top were hot, and as I got further down, they became cold. And I'm not just talking lukewarm, I'm talking, like, just out of the Refrigerator along with my hot dog. When I got home wasn't just room temperature. It was cold like out of a refrigerator and the bun was cold also. I had to take the thing apart and put the hot dog in the microwave, which is probably all they do there. But they don't bother making sure it's hot. I just recently found your fast food restaurant At the other Riverview, location and the food is always excellent. Hot crisp never a disappointment. This location I can tell there wasn't even an attempt to cook your food. I will definitely not refer to this location to anyone. And you've really just ruined my appetite about sonic in general. That was something recently found and very enjoyed, because once in a while, I just like a hot dog. And your fries are excellent when they're cooked! I will not return! A funny part is they weren't really even that busy. Because of all the construction that keeps going on around that area. I know this is a second time. They've had construction in front of their restaurant, so you think they'd be able to complete an order as small as a hot dog an fries. I'll go by my own when i'm in the. Mood and bring it home and cook it. My receipt does say 14Marcos, which was probably the cook, by the way, thank you for the intigestion. Think you need a training class!