Jimmy John's

Reviews

• HB

  Haylie Blackwell

  Oct 3, 2026
  1.0
  Me & my BF swung in to the drive thru today to order a sub. Normally love it and have no problem, but today was the complete opposite. Rude lady helping us, barely talked with a sour look on her face. Then the food had a huge glob of BROWN lettuce on both sandwiches. Disgusting. We couldn't even eat it. Such a waste of money.
• BB

  bri bradley

  Sep 29, 2026
  1.0
  Madison was making my chicken cesear wrap and was constantly wiping her nose did not to try to stop and change her gloves
• DL

  Deidra L

  Sep 16, 2026
  1.0
  We ordered two sandwiches: a Chicken Bacon Ranch with double meat and double bacon, and a Hickory Brown Sugar BBQ Brisket with no oil and vinegar and no lettuce. The Chicken Bacon Ranch contained less than the standard amount of chicken and did not include the additional bacon. It didn’t even have the lettuce, tomato, and ranch dressing it normally comes with The Brisket sandwich contained regular onions instead of the described crispy onions, as well as jalapeño peppers, which were not requested or listed as an ingredient. We returned to the store to request corrections. The manager insisted that the sandwiches had been prepared correctly, spoke over us, and did not allow us to fully explain the issue. He also cursed and yelled at us and made a comment suggesting that the situation was related to our race and the employees’ need to earn a wage. I found these comments offensive and inappropriate. When I requested a refund, the manager stated that one could not be issued because we had taken the sandwiches home and opened them. However, opening the sandwiches was necessary to determine that they had been prepared incorrectly. Because our concerns were not being addressed, I stepped outside and contacted law enforcement. I also called the franchise owner using the number posted at the store. The owner responded confrontationally, questioned my identity before allowing me to explain the issue, and continued speaking to me rudely. I ended the call because the conversation was not productive. The responding officers spoke with the manager and advised him that his conduct was contributing to the escalation. The store eventually remade the sandwiches, but the replacements were also prepared incorrectly. I will attach photographs for reference. I also observed the manager eating while standing at the register and wearing gloves. I could not determine whether he changed his gloves before preparing food, which raised additional food-safety concerns. I understand that mistakes can happen, but this situation was made significantly worse by the manager’s refusal to listen, inappropriate comments, and the failure to prepare the replacement sandwiches correctly. I am requesting that this complaint be reviewed by the appropriate management or franchise representative and that I receive a refund for the order. I also ask that the store’s food-preparation and customer-service practices be reviewed to prevent similar incidents.
• BH

  Brett Hemminger

  Sep 16, 2026
  1.0
  This is honestly gotta be the smallest sub I’ve ever had in my life. I’ve been in many Jimmy Johns and I’ve never seen them make a sub this small. they put three slices of ham on the entire sub. I added a pic of a sub from another local sub shop for comparison and to show you what $3.00 more will get you.
• MH

  Melody Hunter

  Sep 10, 2026
  3.0
  I am so disappointed! We ordered the Beach Club. Our favorite. However lettuce was scarce. Avocado spread was barely there. This particular location is the only place I have experienced this. I may drive to SLW in the future