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Pollo Tropical

3.9
(2,755 reviews)

Business Details

(772) 873-8129

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
1365 NW St. Lucie West Blvd, Port Lucie West, FL
34986, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 1365 NW St. Lucie West Blvd in Port Lucie West, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.9
2,755 reviews
5 stars
1,347
4 stars
611
3 stars
304
2 stars
156
1 star
337
  • P0
    Psl 001
    Sep 8, 2026
    1.0
    They advertise the churrasco with chimichurri sauce, but every time I order this dish through DoorDash, the sauce is missing. This hasn’t happened just once or twice—it happens with every single order. This shows really poor management and a serious lack of attention to customer orders. If you order this dish, double-check that the chimichurri sauce is included.
  • KG
    Kaye G
    Aug 31, 2026
    1.0
    My family and I eat at pollo a lot! On 08/21/2026 I got a family meal using the app. When I got home I realized that I did not receive one of the three sides on my order. I called the customer service # on my receipt which kept hanging up on me if I didn’t enter all info from my receipt quickly enough. On the 7th call, after filling out all info, I was told via text that they would get back to me on the next business day. On 08/22 I got a link to fill out additional info via text. I filled it out and since then haven’t received any word on being refunded for my missing item. The overall bill was not adjusted on my card and no one has contacted me. It seems like they make this process difficult to get away with not reimbursing their customers for their error. I find this to be extremely unprofessional. As a customer service manager myself, I am appalled that this is how a company of this size treats their customers.
  • JM
    Joven Maggio
    Aug 30, 2026
    3.0
    I’m a little bummed out here, I think I need to come back and give it another shot. I got the family meal deal and the chicken was delicious! The rice was perfectly cooked, but unfortunately the beans were nonexistent. It was pretty much just all Bean water with barely any beans. It was only enough to give my kid beans for dinner, but not my wife and I. I did have a bite of the beans and they were delicious. I just wish it came with more.
  • DG
    Dxpro Group
    Aug 27, 2026
    3.0
    Was very disappointed I love Pollo Tropical I was just visiting over here and I decided to have the Mojo Pork tropichop had no flavor the carrots were crunchy in the rice I was just very disappointed
  • RO
    RIC ORTIZ
    Aug 27, 2026
    5.0
    My parents love Pollo Tropical and naturally its my favorite when I can have it. There must of been a mad rush to this place because it looked as if a hoarde came through and forgot to clean up. Regardless, the food and service was awesome.

Brand Certified Facts from Pollo Tropical

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Certified September 13, 2026Yext Knowledge Graph
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