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Pollo Tropical

3.9
(2,690 reviews)

Business Details

(772) 873-8129

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
1365 NW St. Lucie West Blvd, Port Lucie West, FL
34986, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 1365 NW St. Lucie West Blvd in Port Lucie West, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.9
2,690 reviews
5 stars
1,302
4 stars
601
3 stars
300
2 stars
156
1 star
331
  • KD
    keisha duncan
    1 day ago
    1.0
    Dining room flithy.... the Pollo tropical app when selecting "Both" as an option for dark or white meat turns out to have the restaurant pick "any" cuts for you. I told them it was incorrect. They still refused to correct the issue. Chicken wasnt well done like i asked.
  • JH
    Janiyah Hernandez
    Jun 20, 2026
    1.0
    I have been a frequent customer at this location for quite a while and have always been satisfied with my orders. However, after my most recent experience, I will not be returning again. My food was packaged with a visibly dirty, used glove. I returned to the store to address the issue, and the employees did not take my concern seriously and appeared to find it amusing. When the manager came over, the situation was handled poorly and I felt dismissed, as though I was being treated like the problem instead of the issue being acknowledged. Overall, this experience was very disappointing and unprofessional.
  • MM
    Mathias
    Jun 16, 2026
    3.0
    La comida Y el Luger es bien pero los empleados no son muy amigables? Y cuando le estaba pidiendo refill, cada ves se estaba poniendo como un demonio con cara como si yo era un criminal! Me iba a desmayar puro viéndolo 😭, 3 estrellas.
  • BR
    Bren River
    Jun 13, 2026
    1.0
    Increíble que en este restaurante dicen vender sopa de pollo sin pollo! Literalmente no le echan nada de pollo. El supervisor debería de estar al pendiente de la calidad de las preparaciones diarias y echar porciones suficientes para todos. Es insultante que una sopa criolla de pollo sea solo de verduras y vegetales! y hoy compré dos bowl que no me satisfizo nada y no es gratis!!
  • EB
    Eric Beckwith
    Jun 13, 2026
    5.0
    It’s crazy that I can’t give them a five on Service, because really in comparison to most similar fast-casual restaurants, they’re excellent. But my portion sizes on my orders have often been inconsistent, and online ordering has been slower than walking up to order, which kind of defeats the purpose. It’s still overall much faster than your average tropical smoothie or Five Guys though.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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