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McDonald's

3.7
(2,813 reviews)

Business Details

1801 State Road 559, Polk City, FL
33868, United States
(863) 875-4228
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1801 State Road 559, Polk City, FL
33868, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1801 State Road 559 in Polk City, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
2,813 reviews
5 stars
1,242
4 stars
548
3 stars
419
2 stars
196
1 star
408
  • NL
    Nolberto Torrecilla López
    Jun 27, 2026
    1.0
    No shakes, No Frappe. Waiting a long time to receive the order.
  • LM
    lisa marsh
    Jun 18, 2026
    1.0
    incompetent workers my husband and i order our food and they heard every word we said because it was on the screen only for them to tell us to pull up and wait at the second window we get our food and the girl disappeared i check the bag and there are no straws for our drinks neither were our bbq honey mustard ranch and buffalo either. now the line is ridiculously long and the girl is gone. so he parks and tries to open the door to get the items it’s locked. we drove in the drive through which i felt we shouldn’t have to wait to get things that should’ve already been in our bags so we tried the front one more time the girl i was watching her light skin dark hair walked to the front while there is a man standing by the mobile order window just standing there didn’t look like a worker he sees my husband and the girl is telling him to drive around while he’s doing that i’m actively calling them i ask them we ask for items and did not receive them i told her that my husband is at the front and we would like our items she said unfortunately you would have to go in the drive through again because they’ll get in trouble by corporate i asked her because im irritated at this point so i have to wait in this long line because you guys failed to do your job correctly she said unfortunately yes unbelievable. i have worked in fast food before the least they could have done is tell us to pull up the second window and they’ll have someone hand us the stuff that we already asked for and that the board clearly showed that they heard us the job is honestly not that hard ive been an order taker in drive through made sandwiches and done fry at the same time at a fast food spot and still made my customers feel taken care of. this is by far the worst customer service i have ever received.
  • LC
    Leticia Castillo
    Jun 17, 2026
    5.0
    Siempre nos ayuda cuando hay habre es muy buena opción
  • CT
    charlenia taylor
    Jun 16, 2026
    5.0
    Always good and hot when cooked to order. Great customer service
  • RQ
    Respect The Queen
    May 24, 2026
    1.0
    Went to this McDonald's last night, waited roughly 30 minutes for 3 meals. Finally got our food and there was not 1 fry in a fry container in the bag. The fries were all upside down in the bag, now I'm digging to get my sandwich out the bag to check it and of course my sandwich was made wrong. So, I bring it to the counter to get remade. First the cook is arguing because he already made that sandwich and what happened to it and where did it go? As they're trying to figure stuff out the manager walks up with her finger in her nose fiddling with her nose ring as she is bagging people's orders. Not once did she wash her hands after messing with her nose ring and placing her hand in the fry bin to scoop fries, then put it in a bag and went straight back to messing with her nose ring. After what I witnessed at this place. I think it's safe to say I will never visit this location again. It's a shame, McDonald's use to have their shit together. I was a manager at the 98 location and Auburndale location worked for McDonald's over 12 years. The job is not that hard. I use to think this McDonald's was above the normal corporate standards expectations crap and was a better location at one point. However the last couple times I have tried it, there's always an issue. I try not to be this person because yes, I was on the other side of the counter once and I know what it's like, but to look at me and say you're not going to make the sandwich I ordered and paid for because you already made it, is not customer service. Clearly I did not get the correct sandwich as I am handing the sandwich I received back to you not how I ordered it. Not one apology not one of nothing, but I wasn't getting my sandwich remade because he already made it, as the manager stands there with her finger in her nose worried about a nose ring instead of getting orders out. Get it together McDonald's.

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Certified July 05, 2026Yext Knowledge Graph
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