CS
Chris Stover
Aug 2, 2026
Shockingly bad.
At this point, I don't believe the employees or even the on-site manager are the primary problem. This is a failure of upper management to provide the training, support, and resources necessary to operate a functional restaurant. Unfortunately, I don't have much confidence that a negative review will result in anyone at Bojangles corporate taking meaningful action.
I arrived at approximately 10:30 a.m. and waited about 15 minutes just to place my order—even though I was the first customer standing at the register. I ordered two tender boxes and a chicken sandwich for my family.
Our food didn't arrive until roughly 40 minutes later. That's not an exaggeration. When the order finally came out, the chicken sandwich was completely missing. I notified a staff member, who asked the kitchen about it. The response was simply that they "didn't have it," yet no one thought to start cooking the sandwich at that point.
More than 20 minutes later, the manager informed me they were backed up on tenders and had only just dropped the chicken for the sandwich. Since the cook time is only about five minutes, that explanation made little sense. We then waited another 20 minutes. Eventually, I made eye contact with the manager, who asked if I had received my sandwich. He personally went to the kitchen, assembled it, and handed it to me. The meal was still incomplete—no fries, no biscuit, and no dipping sauce. By that point, I just wanted to leave, so I accepted what I was given. To make matters worse, the "chicken sandwich" was simply two chicken tenders on bread.
The condition of the restaurant was just as concerning as the service. The building has visible roof leaks. There was mold growing on blue painter's tape that was securing an extension cord to the floor to prevent customers from tripping. That extension cord was powering a portable air conditioning unit sitting directly in front of the register. The dining room had no sweet tea, no unsweet tea, no napkins, no straws, and no lids.
While waiting, I watched the staff repeatedly remake orders because completed orders weren't being cleared from the kitchen system. I witnessed duplicate milkshakes, duplicate coffees, and duplicate combo meals being prepared simply because the orders weren't being "bumped" after completion. That points to a complete breakdown in procedures and training.
Throughout the restaurant, employees—including the manager—were using vulgar language openly in front of customers.
It's honestly astonishing that a national brand would allow one of its locations to deteriorate to this extent. At some point, the responsible decision is to temporarily close the restaurant, absorb the short-term revenue loss, complete the necessary repairs, properly train or replace staff where needed, establish clear operating procedures, and restore accountability. In its current state, this location is failing both its customers and the Bojangles brand.