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McDonald's

3.4
(1,761 reviews)

Business Details

123 E Nine Mile Rd, Pensacola, FL
32534, United States
(850) 463-6589
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
123 E Nine Mile Rd, Pensacola, FL
32534, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 123 E Nine Mile Rd in Pensacola, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,761 reviews
5 stars
616
4 stars
341
3 stars
272
2 stars
138
1 star
394
  • JW
    James Ward
    6 days ago
    1.0
    The worst customer service I’ve ever had to deal with rude and lack of manners do not recommend this location took 30 minutes to get my order when there was nobody there in any lines to cause a delay for a happy meal
  • CD
    Carly Dillon
    Jul 3, 2026
    1.0
    I have never had a quick experience at this mcdonald’s. Every time I order pick up, I wait a minimum of 15 minutes, AFTER my app says the ORDER IS READY. I give them plenty of time to prepare the order before coming to the location and consistently have to go in to get my order made. I have even had to sit and wait after going through the drive through. This location either needs new training or new management!
  • FF
    Franzi
    Jun 26, 2026
    1.0
    I’ve used this drive-thru several times, and every single visit has been disappointing. The food is always sloppily put together, and there have been missing items more than once. The customer service is just as bad there’s no greeting, no acknowledgment, and no response when you say "thank you." They simply hand you your card and food without saying a word. Unfortunately, this location seems to lack both quality control and basic customer service.
  • AP
    Amber Peterson
    Jun 20, 2026
    1.0
    Service is absolutely terrible . My fiance placed an order on the app he gets there it’s busy and they tell him to park in a parking spot … for over an hour he sat waiting.. he went inside to see what was going on and they told him they had already sent someone outside to tell him there was no chicken for our order and the drinks we got they were gonna give him the ice was MELTED … all he got was a “sorry for the inconvenience” wish they could refund time!!!!
  • EK
    Erin Kibodeaux
    Jun 14, 2026
    1.0
    Pulled up to the drive thru last night after doing a mobile order that I was already charged for. All the workers seemed to be outside. A girl comes in the drive thru speaker and tells me systems will be down next 30 min. I tell her I did a mobile order and she says "well request a refund on the app" I'm looking on app and asking her at speaker "where do I get a refund" she's rude as can be and obviously doesn't care to help. Someone finally tells me to pull forward as other cars are pulling in behind me. The 3 employees at window are looking at me like I have some problem. One who looks like a manager finally says "I don't know what the person in the back is talking about, we can make your order" they didn't want to work and realized when other cars pulled in they had to. You can't request a refund in the app, it has to be done at specific store. This location needs to look at who they have working because I'm already over McDonald's never getting an order right and prices too high as it is. Do better. This location especially.

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