7 Brew Coffee

Reviews

• OO

  oinksmith

  Aug 24, 2026
  1.0
  My wife and I have stopped at this particular 7 Brew location several times, and she has ordered a mango smoothie with Red Bull without any issue. It’s a simple modification: I pay for both the mango smoothie and the Red Bull, and they combine them in a larger cup. On this particular visit, however, the employee taking my order told me they couldn’t make it because they “don’t have a recipe for it.” I explained that we had ordered the exact same drink at this location multiple times before, but he simply responded that they “don’t do it.” I asked to speak with the manager, who came out and repeated the same explanation. I again explained that this location had made the drink for us on several previous visits and that I was paying for both products, but she still refused to accommodate the request. Instead, they sold us the mango smoothie and the Red Bull separately and told us we would have to mix them ourselves. What made the experience frustrating wasn’t that the request was complicated or that we expected something for free. We paid for both items, and the store had accommodated the exact same request multiple times before. It was the complete unwillingness to provide a very simple level of customer service that was disappointing.
• VG

  Vivian Gano

  Aug 9, 2026
  5.0
  Absolutely amazing service from the drive thru with Miss Lana! This was our first time here and she was so informative, we are very impressed and will be back! :)
• AB

  Aurora B

  Aug 7, 2026
  5.0
  We love 7 Brew! It’s the perfect midday pick me up and they’re constantly running sales and deals! I tried their Cherry Limeade Energy that they’ve been advertising and it’s great! My boyfriend has found his new favorite with the Sweet and Salty I think! We got both of these for $9!
• KJ

  Kristin Johnson

  Aug 4, 2026
  1.0
  I came to 7brew having a great day - it’s my Birthday - I watch 2 other trucks who came after me get their order taken - mentioned that and the person said gotcha what can I get you so I ordered no biggie I ordered a medium- I told her it was birthday so she rung up a large and said I’m going to get you to pay at the window for discount drink - I’ll tell them- I said great the girl brought me my drinks and I had a large. And I paid and realized it was $16.50 I said I don’t think I got my birthday drink. She said sorry - you should have said something. I guess it was my fault for not checking the price before paying but the attitude but the “Sorry you should have said something” was CRAZY! It’s one thing to apologize for the miscommunication, but it’s a whole another thing to give a say sorry you should’ve said something like you’re pointing the blame. So I parked my car and walked to the window because it was very rude and condescending of course that same girl open the door and when I asked to talk to a manager, she said she was the manager. I asked her her name, She said her name was Madeline. At the point, she was being so rude that another worker came over and tried to pull her inside so she would stop talking to me. I was being very nice and telling her it wouldn’t have been that big of a deal except she was rude and condescending with the back-and-forth there was never any I can refund you or anything like that. It was just basically sorry about your luck. I did say I didn’t know. I had to tell two different people. It was my birthday when she said she was going to let the person at the window know so they can discount the drink. Awful service and I can’t believe it happened honestly.
• HJ

  Hannah Mae Johnson

  Jul 26, 2026
  1.0
  I am extremely disappointed with my experience at the 7 Brew on Davis Highway in Pensacola. I’ve been to this location many times, and I can honestly say this was the worst experience I’ve had there. I visited twice in one day—once in the morning and again in the middle of the afternoon and both visits were disappointing. During my morning visit, A girl by the name of Alesha was rude while taking my order, making me feel like I was inconveniencing her just for ordering a drink. Friendly customer service seemed completely absent. When I returned later on , the entire establishment felt chaotic. The espresso machine was down, and while I understand equipment can fail, the way everything was handled made the situation much worse. While I was waiting in line, I overheard an employee on the phone discussing the broken machine with someone who appeared to be of a higher status . From what I could hear, the conversation sounded tense, and it seemed like the person on the other end was raising their voice instead of helping resolve the issue. It created an uncomfortable atmosphere for everyone waiting in line . I also witnessed what appeared to be an employee speaking disrespectfully to their co- workers in front of customers. Watching internal conflicts play out in the middle of service was uncomfortable and unprofessional. Customers should never have to witness that. And the other day a girl named Nicole also came across as rude to multiple customers while I was there. A girl with blonde hair who seemed to be training another employee appeared distracted and not fully engaged with her work, which added to the overall impression that the stand was disorganized. During my visit this morning around 11, the only people who seemed to be holding everything together were the people inside making drinks in the front . They looked overwhelmed and under an incredible amount of pressure while trying to keep the establishment running. They appeared to be doing everything they could despite the circumstances, and I genuinely felt bad for them. In my opinion, this location has gone downhill over the past several months since it seems they’re under new management. The overall atmosphere and management at this establishment seems to have changed for the worse. That’s my personal impression as someone who has visited this location repeatedly. This establishment no longer feels welcoming or well-managed. The customer service, communication, professionalism, and overall environment have noticeably declined. As a longtime customer, I left feeling disappointed and frustrated. I sincerely hope 7 Brew’s leadership takes a serious look at what is happening at the Pensacola Davis Highway location because, based on my experience, it is not meeting the standard I used to expect from this brand.