It never fails for this location to be out of basic ingredients well before their closing time. They won’t have chicken breast, onions, tomatoes, the list goes on and on. I understand businesses run out of things but Pollo Tropical shouldn’t run out of chicken and basin ingredients for half their menu.
MV
Mason Verge
Jul 19, 2026
I had a great experience at this Pollo Tropical! The food was fresh, hot, and full of flavor. The chicken was perfectly cooked, the sides were delicious, and everything was served quickly. The staff was friendly, welcoming, and made sure my order was correct. You can tell they care about providing great customer service. I'll definitely be coming back and would recommend this location to anyone looking for a tasty meal and excellent service!
ST
sirisney torres
Jul 18, 2026
I was truly impressed by the exceptional customer service at this store. Team member Jose Darline went above and beyond to ensure I had a great experience. From helping me place my order to making sure I had everything I needed, she was incredibly attentive, kind, and genuinely happy to help.
Her positive attitude and passion for her work were truly refreshing. Employees like Jose make a lasting impression, and I believe she has all the qualities to become an outstanding manager.
I also had the opportunity to speak with the Store Manager, who was equally wonderful. She was approachable, professional, and always available to assist both customers and her team.
Excellent customer service like this is rare to find, and it made my visit a very enjoyable experience. I highly recommend this location and look forward to coming back!
THANK YOU
This is my favorite Pollo location to visit! The staff is always attentive, and the cooks do a great job preparing the food. Most importantly, the manager, Francine, and Jessica, who works the drive-thru, provide truly exceptional customer service. They are always friendly, welcoming, and make sure my order is accurate every single time. Their outstanding service is the reason I keep coming back!
I generally enjoy Polo Tropical, usually from the location on Mramary parkway near 172nd. Usually I get a plater and lately been ordering the all your way veggies that are optional on the tropical bowl. This is not an option as a side, it should be, they taste great mixed in with white rice, black beans, a a sauce - I prefer curry mustard! Sometimes I get these toppings free other time I just pay for a side, I'm thankful anyway. Take care of the customer shoukd be management's top priority with staff.
It's been a while since I've been at this Pembroke Pines location in front of the mall next to Olive Gardnen, for many reasons.
The cashier said he would put a side order of corn on the ticket but I was to tell from my side of the counter to staff on the kitchen side not to give me corn but with the all the way tropichop, politely I informed him that he needs to tell thus who ever is responsible for that area, he disagreed, Huge mistake. I asked him to please get a manager or supervisor, I wad hungry, wanted to get my order in and enjoy sometime with the next 10 minutes.
Manager came in, initially said I can get what I wanted because it was not on the menu, really? It's a side of veggies I said he can charge me for a side, just do so with the veggies. I mentioned I get this in Miramar, and told me I shoukd go there, I questioned his reasoning. He then told me he had to call the owner and watched him get his phone out and dial. No answer. I said I'll pay for two sides (overpaying a lot), just please serve me with what I want. The manager, dressed in a red shirt, sharred he had only been a manager for 4 months and people over in Miramarchave been with the company longer and have the authorization to do what I'm asking. I KID YOU NOT.
Finally he agreed to give me my veggies, I was paying for but very authoritative and what I considered very rude and obnoxiously, this is going to be a one time exception, it will not be done again in the future. My reply was if I ever want this again or probably in the future will not be back to this location again and he replied with OK.
The woman who put my meal together heard what was going on, apologized to what I just went thru , which I appreciated 👏.
Chicken was great, paying. 99 cents more for all white meat just to get a breast. The tropichop veggies.... all the onions were under cooked, very tough, think and hard to eat, I enjoy onions in many ways, but these I could not eat.
By the way, last time I was here was because the dinning room was filthy, dirty tables with customers stuff tgey dhoukd hsve cleared off and other tables that clearly needed wiping down, dirty floors, and dirty bathrooms. Same bad experience today. The very green t unexperienced 4 month Manager working today, should not be in Management. He needs to work as an employee doing grunt work before he can lead others that do. He has no clue as to seeing the big picture and showed no signs to be as someone who cares about customer experiences or returning as customers again 🙄