RK
RANDOM ACT OF KINDNESS
Jun 16, 2026
I am extremely disappointed with the customer service I received at the Panera Bread located 11025 Pines Blvd, Pembroke Pines, FL 33026 on June 12, 2026, at approximately 5:00 p.m.
I visited the drive-thru to order a tuna sandwich and simply asked if the sandwich came with a pickle on the side. The employee taking my order, Victoria, informed me that none of their sandwiches came with pickles. I politely explained that I frequently order tuna sandwiches from Panera and have always received a pickle on the side.
Rather than responding professionally, Victoria replied in a rude and dismissive tone, “Well, if you want the pickle, we can give you the pickle!” I then requested the You Pick Two option with both selections being tuna sandwiches. Victoria told me that it would be cheaper for me to order a half tuna sandwich instead. When I chose to proceed with the order I originally wanted, she responded by saying, “Whatever floats your boat.” I found this comment dismissive, unnecessary, and unprofessional.
I then spoke with the manager, Sunshine, regarding my concerns. Instead of addressing the situation and attempting to resolve the issue, she told me that I would have to look up the corporate phone number myself. She even offered to pull it up on her phone rather than taking ownership of the customer complaint.
At that point, I was so frustrated by the treatment I received that I chose to leave without purchasing any food. No customer should be made to feel unwelcome or disrespected simply for asking a question about their order.
I have been a loyal Panera customer for years, but after this experience, I will not be returning to this location. Management should seriously review the level of customer service being provided at this store. Employees who interact with customers should be courteous, respectful, and professional, and unfortunately, that was not my experience during this visit.