Subway

Reviews

• DT

  D T

  May 10, 2026
  1.0
  I am writing to report a very concerning experience at forest park plaza Subway location. Date of service 4-27-26 Upon entering the restaurant, there was a sign posted stating they were out of multiple types of bread. When I approached the counter, the employee (Bobbi) informed me they only had one 6-inch wheat, one Italian herbs and cheese, or flatbread remaining. This already indicated a lack of preparation. As my sandwich was being made, another employee handling food left mid-preparation stating his finger was bleeding and that he needed a bandage. He returned shortly after and resumed preparing food. This raised serious concerns regarding sanitation and food safety. When I requested mayo, the employee used an empty bottle, threw it aside, grabbed another empty bottle and threw that as well, then went to the back to retrieve more. Bobbi then stated loudly that they only had one bag of mayo left. The entire process appeared disorganized and unprofessional. During my visit, I also witnessed another customer being told she could not add olives to a protein wrap or even get olives on the side, despite offering to pay extra. This seemed unreasonable and not customer-friendly. Tensions escalated when the employee returned and yelled loudly about whether my sandwich needed mayo, slamming items in frustration. Bobbi then told him to go out the back door. This behavior was uncomfortable and inappropriate for a customer environment. While checking out, I informed the cashier I wanted a meal. However, I was only charged for a sandwich and chips and not given a drink. When I asked about my cup, I was told I would have to pay separately for a drink because it was not rung up as a meal. Despite explaining that I had requested a meal, I was still charged again for the drink. Additionally, when I made a simple comment that it seemed the store was out of several items, both the cashier and Bobbi became argumentative and defensive rather than addressing the concern professionally. Two customers behind me ultimately left due to the experience, and they shared that this location is frequently out of items. I can confirm that during a previous visit, this same location was also out of bread. Overall, this experience reflected poor management, lack of preparation, unprofessional behavior, and concerning food safety practices. Because of this, I will not be returning to this location.
• JG

  J Gunther

  May 7, 2026
  1.0
  Went to get a $3.99 protein pocket ham and turkey they wouldn't add bacon to it the manager said she would loose her job because she couldn't add bacon to the sandwich now I have been to 4 subways 3 in panama city and 1 in chipley and all added bacon to the sandwich with an up charge the woman was doing bread when we came in and was very rude I went to the next subway and guess what they added bacon to it for $2.00 up charge I do a lot of business with subway and my company I own gets subway catered 5 to 6 times a year and I will not ever use that subway again ever she literally caused a scene about loosing her job over 2 pieces of bacon i dought her owner will fire her for selling 2 pieces of bacon this owner just lost over $2k in sales a year I have called my payroll and accounts receivable department at my company and informed them that we will not use that subway in panama city off 23rd street she wouldn't even sell me 2 pieces of bacon for me to add it to my sandwich when I got to the car very unprofessionalable I employ over 100 people and I will put a sign up in my break room to not use this subway ever again
• AS

  Alexandrea S

  Apr 30, 2026
  5.0
  Love this subway! It’s my favorite one locally and the staff is so kind and fun! They always make my sandwich perfectly and are so funny and nice while doing it! Love them all! ❤️
• RR

  Rick AT&T (Ricky)

  Apr 17, 2026
  5.0
  Great Service , & Amazing Food
• KP

  KANDI PEACHES

  Mar 30, 2026
  5.0
  I had such a great experience at Subway! From the moment I walked in, the staff was welcoming, friendly, and ready to help. They were patient while I decided what I wanted and made sure my order was exactly how I liked it. The store was clean, organized, and had a really nice atmosphere. My sandwich was fresh, perfectly made, and packed with flavor. You can tell they take pride in what they do. Customer service like this really stands out, and it definitely made my day. I’ll absolutely be coming back again. Highly recommend this location if you’re looking for great food and even better service!

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