Chipotle Mexican Grill

Reviews

• MM

  Matt Milazzo

  2 days ago
  1.0
  Last 3 times I’ve been here they have called the cops on their customers over the dumbest possible things u can think of wasting the officers time . Making customers wait long for orders and the African American dude who works mobile orders always got a snobby attitude like he hates the world .
• IR

  Ian Rouille

  Aug 26, 2026
  3.0
  Everything in the chipotle was great, staff was super friendly and everyone was nice. I just want to complain about the manager that is treating her employees like animals. She (short hair, shorter woman) speaks very aggressively to them like they are kids; that’s definitely not a way a manager should encourage her employees.
• AS

  Ariel Subervi

  Aug 22, 2026
  1.0
  After reading this review and seeing the other reviews about this location, there’s absolutely no way I’m going here. The way customers are being treated is beyond ridiculous. I’m not going to spend my money somewhere just to argue with a manager over portions and be treated like I’m doing something wrong for asking for the food I’m paying for. This place sounds like a complete nightmare. I’ll take my money somewhere else.
• HP

  HANIO PEREZ

  Aug 22, 2026
  1.0
  OMG! What a Horrible service. I was planning to go to this location but after reading all the reviews, there's no way possible for me to go there, maybe the manager should know about this... Oh! Wait the manager is doing all of this Wow! What a nice way to lead a team in customer service, well.... there's always other locations. Good luck because you gonna need it and you should do something drastically and immediately with that lady manager.
• AX

  Angel V Xiii

  Aug 22, 2026
  1.0
  I even used the photo from another negative review from the manager who proudly gave me her business card when she treated us like absolute crap. It’s funny how I see other negative reviews and the work is already cut out for me because someone else already posted her as well. #1 she made it crystal clear very aggressively THEY ARE NOT ALLOWED LIKE ITS FORBIDDEN to do an adult quesadilla on the line even though I told them please we’re already here why do we have to do it online only …charge us for a burrito and an extra flour tortilla like we’ll pay it’s no big deal the answer was no that she’s the manager and she’s in charge to make sure no one steals. She was very rude all around i would never go again to this chipotle and spend a single dollar. We continued to say ok and get 2 burritos .on mine I wanted extra rice, it took like 4 tries to get the right amount of rice I wanted in the burrito, because you ask for extra and they give you these little mini quarter scoops. Then we get to the chicken and all I do is tell the guy hey make sure it’s a good portion I’m going to pay extra (double chicken) the guy goes and gives me the chicken a good amount and the manager Jacqueline (same lady) like a hawk starts telling the cashier that’s 3 scoops he got triple chicken get ready to charge him that she was counting!! Then the queso, if you ask for the queso inside the burrito they give you a tiny little scoop, when you ask for it on the side they fill up the container and charge you way more so to save money I asked for it in the burrito to save money since I’m already doing double chicken. Since they put so little queso on the burrito I asked for a little more and she said ok he got 2 queso and triple chicken…. And my girl her burrito was so little on the scoop of meat they gave her that she was forced to get a double portion too. At the end was the war that we were stealing and that we had to pay the triple chicken and double queso and that we are holding up the line I said excuse me I asked for double chicken and queso inside the burrito and that’s what I’m paying for because that’s how the guy made it for me when I asked him for double. She assured that I was not taking that burrito and offered to remake it how I ordered it and that she’s in charge to make sure all the portions are correct. And fighting with me and my girlfriend in front of everyone so of course I’m retaliating because it’s not fair and she’s being ridiculous. She continues to be racist then and ask me where I’m from and say that I’m talking to her like that because she is Latina I said what do you mean I’m Latino too like what the hell does that have to do with anything. Then I ask for a cup of water and he says oh look he even asks for a cup of water on top of everything…. Terrible we paid on 8/19/26 we paid 39.72 and 6.28 for an additional 2 sides of queso because the little 2 scoops of queso they put in the burrito were not enough. Terrible experience overall and was a hostile fight from the beginning and you literally have to argue with them to get the freaking burrito how you want it. What I hated the most was her attitude and how she felt she was completely in the right to cause a scene to the customers and be the portion police and say that that’s why chipotle brought her in to control the portions and make sure the customers don’t steal!! Train your staff change your attitude be nicer treat people like family don’t be racist I mean be accommodating, don’t make your customers suffer to get the meal they want and that they’re paying money for, don’t overcharge them to get the burrito decent. I shouldn’t have to pay the price of 2 burritos to get a decent burrito especially if I’m already willing to pay double chicken. Like how many obvious common sense tips does a person need to make sure it’s a positive experience for the customer. I don’t know how being the way she’s being with customers is going to lead to more long term sales and customer retention. Refund would be nice. Terrible.

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