MA
masiel abreu
Sep 10, 2026
I had an extremely disappointing experience at the Subway located at UnionWest Valencia College Downtown.
First, the mobile ordering experience was terrible. The app is confusing and difficult to use. I placed my order for pickup, but when I arrived, no one acknowledged or assisted me. I had to ask several times about my order, and the employees were dismissive and rude instead of simply helping me figure out what was going on.
When I finally received my sandwich, it was poorly made and did not match what I had selected in the app. I ordered the Philly steak sandwich, and I specifically did NOT select onions because I am allergic to them. I understand that this sandwich normally comes with onions—that is exactly why I removed them from my order. Yet my sandwich still contained an ingredient I am allergic to.
What made the situation even worse was that when I explained the problem, I was offered absolutely no solution. The employees simply told me that they made whatever appeared on their screen, that there was nothing else they could do, and that the sandwich they had made was what I had to take. There was no attempt to remake it, correct the order, offer an alternative, or even genuinely address my concern.
That response is unacceptable, especially when a food allergy is involved. Even if the app was responsible for displaying the order incorrectly, customers should not be expected to simply take food they cannot safely eat. A technical issue with the ordering system does not justify rude customer service or refusing to help resolve the problem.
Beyond that, the sandwich itself was terribly made and looked completely unappetizing. Between the poor quality of the food, the inaccurate order, the frustrating app, the complete lack of a solution, and the way I was treated, this was an awful experience.
I was extremely disappointed, and I will not be returning to this Subway location.