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Pollo Tropical

3.9
(4,322 reviews)

Business Details

8708 Vineland Avenue, Orlando, FL
32821, United States
(407) 560-8304

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
8708 Vineland Avenue, Orlando, FL
32821, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 103 items

Explore offerings from Pollo Tropical on 8708 Vineland Avenue in Orlando, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

103 items

Reviews

3.9
4,322 reviews
5 stars
2,255
4 stars
855
3 stars
432
2 stars
213
1 star
567
  • TS
    T S
    2 days ago
    5.0
    Used to have pollo tropical in NJ many years ago. Came down here on vacation and went for dinner tonight to show my wife who had never tried it . The food was great! I really want to recognize Jules behind the counter. He was such a gentleman, genuinely friendly and really made the experience so much better. I felt compelled to write this review after dealing with him.
  • JM
    Johanna Morillo
    3 days ago
    5.0
    Me encanta Pollo Tropical, pero especialmente la sopa de pollo 🍲❤️. Tiene un sabor delicioso, es bien reconfortante y está llena de ingredientes ricos. ¡Siempre que voy, me encanta pedirla! 😍 Definitivamente es una de mis favoritas.
  • JP
    James Philip
    Aug 11, 2026
    3.0
    Food taste great but not the portion they advertised. This is supposed to be a large and is definitely not.
  • CM
    Chris Manning
    Jul 18, 2026
    4.0
    Pollo Tropical continues to be one of those places that proves simple, well-executed food and doesn't need to be complicated to be satisfying. Their signature grilled chicken has always been the draw for me - marinated, charred just right, juicy every single time - paired with fresh, vibrant sides that never feel like an afterthought. There's a reason this has been a go-to spot for a quick, honest meal. This visit, though, I decided to switch things up and finally tried the BBQ Pork Sandwich, and I'm genuinely glad I did. The pork was tender and packed with smoky, tangy barbecue flavor, and the whole sandwich came together in a way that felt hearty without being heavy. It's a great option for anyone who wants something a little different from the usual grilled chicken order but still expects that same quality and consistency Pollo Tropical is known for. The side of corn was the perfect complement - sweet, fresh, and simply delicious, rounding out the meal with just the right touch of comfort food satisfaction. Whether you're a grilled chicken purist or feeling like branching out to something like the BBQ Pork Sandwich, Pollo Tropical keeps delivering fresh, flavorful food without overcomplicating things.
  • BB
    Branden
    Jul 14, 2026
    2.0
    Here’s a polished version that keeps the frustration clear while making the review easier to follow: I’ve been coming to Pollo Tropical for many years, but the service at this location was by far the worst I’ve experienced. The issue started when I said I was willing to wait eight minutes for a fried chicken sandwich. Somehow, the order was ready in only about two minutes. It appeared we were given an old fried chicken sandwich, and the other sandwiches were made with grilled chicken instead of what we ordered. When I got to the window to pay, the employee was extremely rude—no greeting, a bad attitude, and poor customer service overall. Given the employee’s attitude and the fact that our order was made incorrectly, seemingly for convenience, we decided to return the food. We then dealt with a manager named Alex, who told us this was not his regular store and that he could not issue a refund because something was wrong with the system. He told us to come back another day for the refund. By that point, we had spent about 45 minutes dealing with the situation and still left without our food or a refund. We returned about three days later, only to find out that processing the refund was apparently still an issue. Thankfully, the manager on duty, Matt, took great care of my family and provided the level of customer service we should have received from the beginning. Because of the excellent customer service we received from Matt, I’m giving this location 2.5 stars. Without his help, the rating would have been much lower.

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical on weekdays?

Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) from Monday through Friday.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery. You can order online through their delivery website.

Brand Certified Facts from Pollo Tropical

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Certified August 16, 2026Yext Knowledge Graph
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