We first came to this McDonald’s to redeem a card that was supposed to give us one free burger. At the time, our DoorDash app was paused and we were there as regular customers. My husband initially misunderstood the offer and thought it was for a meal, so he ordered it as a meal. Once we realized the card was only for one burger, we were told to go through the drive-thru again and place the order correctly.
From the beginning, the employee helping us had a very rude and unpleasant attitude. We ordered our food, parked in the parking lot, and ate. After we finished, we turned our DoorDash app back on and happened to receive a DoorDash order from this same McDonald’s.
We went through the drive-thru again and explained that we were there to pick up a DoorDash order. We were told to go to window 2. There were three windows, but only the last two were labeled “1” and “2,” so we genuinely thought they meant the last window. When the employee realized we were going toward the wrong window, we backed up.
My husband does not speak English very well, and instead of simply explaining which window we needed to go to, the employee responded to him with an attitude and said, “What do you want, sir?” He explained that we were there for DoorDash. Because of the way she was speaking to him, my husband told her, “But talk to me good,” meaning that he wanted her to speak to him respectfully.
She immediately became even more upset and said, “You know what? I’ll cancel the order,” and then closed the window on us.
I understand that misunderstandings happen, especially in a busy drive-thru, but there was absolutely no reason for the situation to be handled this way. We were not asking for anything unreasonable. We were simply trying to pick up a DoorDash order. The employee’s attitude was unnecessarily rude and unprofessional, and threatening to cancel a delivery order because of a disagreement with the driver was completely inappropriate. This was a very disappointing experience.