McDonald's

Reviews

• NG

  nick ganzhenko

  Aug 18, 2026
  1.0
  Drive through time to get your basic order is around 15 minutes. My son is going to school close to this location and sometimes asks for McDonald's. Every time we are waiting more than acceptable for a any fast food location. They always understaffed. Terrible experience.
• AA

  Amanda

  Aug 15, 2026
  3.0
  I have been here many times and EVERY time I have to sit and wait for something. Even if I’m the only car. I definitely understand the food can’t always be already ready, but the amount of times I’ve been here and had to wait is statistically unlikely. There are several other McDonald’s and I do not have this problem.
• MG

  Marlayna Gruman

  Aug 12, 2026
  1.0
  You need a baby changing table in bathrooms.
• UF

  UnRestricted FPV

  Jul 31, 2026
  1.0
  Another McDonald’s I won’t be going to because they can’t make an Iced Coffee right. I seriously don’t get how hard it is to get a simple drink made right, but as I said in another McDonald’s review, it is rare that I find one that can do it right. I travel throughout Florida for work and I’ve started to remember which ones I like and ones to stay away from. That’s why this is my 3rd or 4th McDonald’s review, so that I can keep track and also let others know. But the select few that have done it right have tasted amazing so I know these other locations can do better, they just don’t.
• DR

  Denisse Rivera

  Jul 15, 2026
  1.0
  I would like to file a complaint regarding an employee named Santiago at this McDonald's due to his poor customer service and unprofessional behavior. When I arrived, before I had even placed my order, I witnessed another customer politely asking Santiago for a straw. Instead of helping, he simply walked away. The customer had to ask him multiple times, and eventually I felt the need to intervene. It also became apparent that he did not understand what the customer was asking for in English. Since I am bilingual, I had to explain in Spanish what a straw was before he finally understood. Later, I spoke with the manager, who was very kind and helpful. I asked about the Happy Meal toys because I collect them. She informed me that they currently had two different toys available, so I ordered two Happy Meals. After placing my order, Santiago brought me my food. I noticed that I had received two of the same toy, so I politely asked if he could exchange one for the other toy the manager had told me about. Instead of helping, he repeatedly insisted that there was only one toy available and refused to believe what the manager had already told me. I asked him to please get the manager, but he continued arguing with me and refused to call her, insisting that I was mistaken. I eventually had to go to my car to retrieve the other toys I had previously collected just to show him that there were multiple different toys in the promotion. When the manager finally came over, she immediately understood what I meant and kindly went to get the other toy without any issue. What bothered me the most happened afterward. Santiago began speaking to me in Spanish, apparently assuming his manager would not understand. He mocked both me and another customer who had also come in looking for the Happy Meal toys. He commented that buying Happy Meals just to collect the toys was a waste of money and that he could not understand why anyone would do that. Whether or not he understands the reason is irrelevant. Customers are free to purchase any item McDonald's offers, and no employee should ridicule or judge them for doing so. His comments were disrespectful, unnecessary, and highly unprofessional. It is especially inappropriate for an employee to criticize customers for purchasing the very products that the restaurant sells. I hope this matter is taken seriously and that appropriate action is taken. Santiago's attitude, refusal to assist, unwillingness to involve the manager when requested, and decision to speak negatively about customers in another language in an apparent attempt to avoid being understood by management created a very unpleasant experience. This is not the level of customer service I expect from McDonald's.

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