Flow Açaí Bowl Franchising was born with a clear purpose: to take the Brazilian açaí culture to the world. Our story began in 2017, in Tampa, Florida, under the name Açaí Brazil, when the Amazonian fruit — rich in nutritional and energy value — was still little known outside of Latin America. Driven by this opportunity and a big dream, we started a growth journey based on a high-quality product and an authentic, engaging service experience.
In 2020, we moved our operations to Orlando and opened our first location in one of the most important outlets in the United States. The success was immediate. Soon, we expanded with two more kiosks: at Orlando International Premium Outlets (2021) and Orlando Vineland Premium Outlets (2022).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.