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Dunkin' Zero
Brand Certified

Dunkin'

2.9
(113 reviews)

Business Details

(407) 723-8103
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1018 East Colonial Drive, Orlando, FL
32803, United States

Hours

Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday5:00 AM - 6:00 PM
Sunday6:00 AM - 6:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 1018 East Colonial Drive in Orlando, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.9
113 reviews
5 stars
46
4 stars
6
3 stars
0
2 stars
8
1 star
53
  • FS
    Fatima Smadi
    3 days ago
    5.0
    The pumpkin spice espresso was really good. The atmosphere was clean, service was good, and overall rating is amazing.
  • GC
    Garrett Cortese
    Aug 2, 2026
    5.0
    Great service, a yummy selection, and they’re always friendly when we bring the kids inside to pick out what they want.
  • JW
    John Walker
    Jul 26, 2026
    5.0
    This Duncan is the best Dunkin’ Donuts in Orlando. I came here and the service was outstanding and I highly recommend anybody going to any Dunkin’ Donuts in the area to visit this one. Torie made the experience and the service A+
  • EL
    Enrique Lopez
    Jul 25, 2026
    1.0
    I come to this dunkin with my family often and the younger lightskin woman with very curly highlighted hair has the worst attitude i have ever seen in the food industry. You have a sign on the window asking for five star reviews, when you need employees that keep the good energy in the building. You should probably reassess
  • HR
    Hector R.
    Jul 11, 2026
    2.0
    I am writing to share feedback regarding my recent experiences at this location. It is the only location convenient to me, and until recently I have always had positive experiences. Unfortunately, over my last few visits, there has been a noticeable decline in the customer experience due to one employee working the drive-thru window. On multiple occasions, this employee has handed me my coffee in a way that caused it to spill directly onto my hand. During the first incident, the coffee was hot enough to burn me significantly. Rather than acknowledging what happened or offering assistance or an apology, the employee immediately pulled away from the window without addressing the situation. When I returned on a later visit, I politely asked if I could grab the coffee from a different position because I did not want another spill. Her hand was covering the center of the cup, making it difficult for me to take it safely. Instead of adjusting her grip, she responded with an attitude, saying, “Well, just grab it.” Afterward, while I was still at the window, she turned around and spoke negatively about me to a coworker before I had even driven away. I calmly responded that I was only trying to avoid being burned again because I visit this location frequently and wanted to prevent another incident. What prompted me to write this, however, is that this is no longer just my experience. Someone I personally know recently visited this same location, and the exact same thing happened to them—they were handed their coffee in the same unsafe manner, resulting in another spill. This has become more than an isolated customer service issue. It is now a safety concern and a business concern. Repeatedly spilling hot beverages on customers creates a risk of injury, damages customer trust, and ultimately impacts whether loyal guests choose to return. A simple cup of coffee should never leave a customer feeling burned, frustrated, or disrespected. I hope management will take this feedback seriously by providing additional coaching and retraining on safely handing beverages to customers, as well as reinforcing expectations around professionalism, customer service, and respectful communication. I genuinely enjoy visiting this location and would like to continue doing so, but these repeated incidents should be addressed before someone is injured more seriously or other customers decide to take their business elsewhere. Thank you for your time and attention to this matter. I hope this feedback helps improve the experience for both customers and your team.

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in Orlando, FL?

This Dunkin' location is open Monday to Friday from 5:00 AM to 7:00 PM, Saturday from 5:00 AM to 6:00 PM, and Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' location offers curbside pickup and delivery services.

Brand Certified Facts from Dunkin'

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Certified August 23, 2026Yext Knowledge Graph
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