Dunkin'

Reviews

• GS

  Gutter Scraps

  May 7, 2026
  1.0
  The usual suspects, rude and incompetent. They don't even know the difference between sugar and sweetener lol
• DM

  Dixon M.

  Apr 20, 2026
  5.0
  Excellent service from Kristy this evening. Thank you for my double espresso.
• LD

  Lovely Dc

  Apr 9, 2026
  1.0
  Grandma at the drive thru morning shift is extremely rude
• AP

  Aurea Powell

  Apr 1, 2026
  1.0
  I am submitting this as my second complaint and review regarding this Dunkin location. I have continued to give this store the benefit of the doubt, and I would like to acknowledge that there are a few staff members—approximately three—who are consistently kind and prepare my order correctly. However, I have repeatedly encountered issues when interacting with the manager at the drive-thru window, whom I believe is named Cynthia. On multiple occasions, she has appeared visibly irritated when I politely request that my Signature Caramel Craze latte be prepared decaf and with oat milk, as I am both lactose intolerant and sensitive to caffeine. Unfortunately, there have been at least three instances this month alone where my order was made incorrectly. These errors have included missing caramel or flavoring, as well as insufficient oat milk, resulting in a latte that is much darker and less creamy than expected it tasted horrible it was terrible un drinkable. While I understand that the staff may be busy, and I have often chosen not to return to the window to avoid inconvenience, these recurring mistakes are unacceptable—especially given that I am paying over $6 per beverage. I have visited many other Dunkin locations and have consistently received excellent service without similar issues. I previously spoke with a manager at this location several months ago who was courteous and apologetic; however, the problem has persisted and remains unresolved. I want to be clear that I am not seeking punitive action against any individual. Rather, I strongly encourage additional staff training, particularly in customer service, patience, and attention to order accuracy. My concern is primarily with the ongoing behavior of this manager, as she consistently appears bothered when I raise legitimate concerns about incorrect orders. This situation is frustrating and disappointing, and I hope it can be addressed promptly. -
• TT

  Tee

  Apr 1, 2026
  5.0
  The few times I’ve gone to this location I’ve always gotten Mrs.Cynthia. The way she welcomes you the minute she hears you at the drive through speaker box exudes happiness. Her customer service and how she prepares the drinks I get are amazing. Thank you Mrs Cynthia. Btw, the bad reviews for her I don’t understand and I’m sure are from crabby, unpleasant people.

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