JM
Jeannette Mittra
Apr 11, 2026
(I would have given zero stars for tonight's treatment of my order, if I could have)
Tonight I waited 2 hours for a dinner that never arrived. Trip monitor doesn't work, it claims 20 minutes, and a hour and a half later it claims order was delivered, when it wasn't. I can understand that a place can be behind on a Saturday, but I hadn't eaten all day and if I'd known they were >2 hours behind schedule I would have made other plans.
I ordered my pizzas online at 7:15pm, give or take, with the Tracker showing estimated delivery time of 7:47 pm.
At 8:47, when dinner didn't arrive, I called, and was told that the orders were 1 hour behind. OK, that's understandable, and the young lady was nice about it.
However, at the 2 hour past estimated arrival time mark, when my dinner didn't arrive, I called and asked for the lady manager on duty, who was short, offered no explanation or apology, stated that my order was cancelled, and abruptly hung up the phone, not giving me a chance to get assurance that I would be refunded the money I charged online. This person definitely needs training in customer service.
I am truly disappointed, as, living in Stoneybrook East, 1 mile down the street, this was my go-to place for pizza delivery. I also own a condo in Daytona, where I am a regular Dominos customer, and the service there is always friendly, pizza top notch. So I will remain a customer in Daytona, but will think twice about returning to this location, especially if my money is not repaid. I will be checking my credit card.
I'd like to remind everybody reading this that, as consumers, we have a choice as to where we spend our money, and that 'just ok' service does not have to be tolerated. Especially in Orlando.