Chipotle Mexican Grill

Reviews

• YF

  yuraima franco

  4 days ago
  1.0
  Estoy muy decepcionada con la atención recibida en Chipotle ubicado en 13935 Landstar Blvd, Orlando, FL 32824. Soy clienta frecuente y esta siempre ha sido una de mis tiendas favoritas por la cercanía a mi residencia. Sin embargo, la experiencia que viví ayer, 15 de mayo de 2026, aproximadamente a las 6:20 PM, fue muy desagradable y humillante. Las dos cajeras que estaban atendiendo en caja, una joven y una señora mayor, manejaron mi situación de una manera poco profesional. Me estaban cobrando productos que yo no había pedido y me hicieron esperar bastante tiempo frente a otros clientes, lo cual me hizo sentir muy incómoda y avergonzada. En ningún momento recibí una disculpa. La situación llegó a ser tan incómoda que al final pedí la devolución de mi dinero y me fui sin mi comida, aun cuando mi orden ya estaba preparada y empacada. Como clienta frecuente, me pareció una experiencia muy triste y de muy mal gusto. Lo que más me llamó la atención es que después fui a otro Chipotle en 12548 S Orange Blossom Trail, Orlando, FL, y la experiencia fue completamente diferente. Allí me atendieron dos jóvenes con respeto, paciencia y amabilidad, e incluso me ayudaron con una promoción que la aplicación no me estaba permitiendo usar. Por eso sé reconocer cuando un servicio es bueno y cuando no lo es. Espero que la gerencia revise esta situación y tome medidas para mejorar la atención al cliente.
• AJ

  Ana Jurado

  May 12, 2026
  1.0
  I’m extremely disappointed with the service at this location. Avoid this location. Not only was the server incredibly stingy, literally shaking the spoon in my face to give me the smallest possible portion, but they also claimed to be out of black beans. It was obvious they didn't want to go to the back to restock. They’ll pile on the cheap fillers but skimp on the essentials and the meat you actually pay for. If I’m paying $11, I expect a fair serving of the main ingredient, not a performance on how little they can give me. Poor attitude and zero effort. PLEASE DO BETTER!
• CX

  carla xo._

  May 11, 2026
  1.0
  They are rude they don’t serve right the girls always have an attitude they sprinkle food like it sprinkles on a cake just the worst location and serving is terrible only put a little bit of black beans in my bowl but yes customer service is 0/10 and serving also 0/10 don’t recommend this location
• WM

  Wilmarie Morales

  May 8, 2026
  1.0
  I’ve visited this Chipotle location several times, and it’s consistently frustrating that they are out of chicken, one of their main menu items. On top of that, the staff often comes across as disengaged and indifferent, which makes the experience even worse. It feels like there is little care for customer service or consistency. I understand busy times happen, but this location is repeatedly unreliable. I hope management addresses both inventory issues and customer service, because right now the experience is disappointing. Awful experience!!!!
• AB

  Andrea Broadus

  Apr 27, 2026
  1.0
  Everytime I order at this Chipotle they're always so scarce with the food. Even when i say I'll pay however much extra, they'll still shake the spoons off so the food falls off so it's not even a full spoon scoop.They charge all this money and only give you 2 hlf scoops of food then when I ask for more they look irritated and start scraping the pans to measure out the scoop when they'll be enough to give extra or a decent amount for an adult. They have thee worst attitudes and the manager there has THEE WORST ONE. They hate when they have to make more food if they had to give you the last. Its not even 3p and they literally wasn't trying to give me rice because to them they'd have to make more after maybe 1 more customer, as if that's not their job. This is the only Chipotle near me so I unfortunately frequent this one but never again. I will travel to another location if I want Chipotle that bad. 0/10 across the board. This is their "extra rice". Mind you this is after me having to tell her to add more 5 times before I got annoyed and just left it like that. This is $11.00 smh

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