CAVA

Reviews

• SS

  Sienna Sutherland

  3 days ago
  5.0
  This is one of my favorite locations!! I'm here basically every week and every staff member is so friendly, especially Paola! One of the first times i came to the store, i had finished my bowl and was waiting at check out while my boyfriend had to wait for steak. Since we were paying together, i was waiting at check out and instead of waiting in silence, Paola created amazing conversation that made me feel welcome and more like friend/family than a customer! And to add on top of it, ever since that day, she has gone out of her way to welcome me and ask how i am everytime i come back to the store! I came with my boyfriend again today and we both had a great conversation with her today while paying again! Cava is my favorite and part of it is because of the atmosphere the employees create!!
• RP

  Raphy Piña

  4 days ago
  5.0
  Dylan deserves all the recognition! 🙌🏼 He went above and beyond by generously offering us free bowls to try, creating a welcoming experience and making us feel genuinely valued. His exceptional service and thoughtful gesture made a lasting impression and showed how much he cares about customers. Employees like Dylan build trust, inspire loyalty, and give people a reason to keep coming back. CAVA is lucky to have him! 👏🏼💚
• IM

  Ismael J Mendez

  5 days ago
  2.0
  Disappointing Service and Questionable Portion Sizes at CAVA Waterford Lakes I recently visited CAVA in Waterford Lakes and was extremely disappointed with both the portion sizes and the customer service. Despite paying extra to upgrade to a premium option, the employee serving my meal gave me a noticeably small portion that didn't reflect the added cost. When I raised my concerns, the employee didn't acknowledge the issue or make a reasonable effort to address it and completely disregarded my feedback. The situation became unnecessarily frustrating, and I ultimately had to escalate my concerns to a manager. Customers should not have to argue to receive fair portions, especially when paying a premium. More concerning than the portion itself was the employee's dismissive attitude toward a legitimate customer concern. I expect CAVA management to review its portion-control practices, reinforce customer-service expectations, and ensure employees understand the importance of treating paying customers with respect. I enjoy CAVA's concept and food, but experiences like this undermine customer confidence and make it difficult to justify returning. Premium pricing should come with consistent portions, accountability, and respectful service.
• AB

  Amaal Barakat

  Sep 29, 2026
  3.0
  The food is very good. Portion sizes not so much. I did an online delivery order and I was missing ingredients. I provided feedback on the survey I got and they offered me a free bowl. Decided to give this place a shot in person. Portions are still very disappointing. The girl serving me was afraid to give me the bigger piece of lamb that came up in her serving spoon the first time. She spent 2 mins searching for a smaller piece of lamb. I wish I were exaggerating. They use a very small spoon to give you your toppings. Some places offset portions with more base (rice or lettuce). It's really mind boggling to me. They should get smaller bowls so you don't feel sad for what you paid vs what you got. Again, they made it right for my first order mishap. I am super disappointed though because the food is really good. After reading the reviews, it seems this location is the issue. I will have to try another location.
• JJ

  Justine

  Sep 26, 2026
  1.0
  Did an online order and came inside to get it and checked my bag and had no sauces for my 3 bowls. I asked a girl that was working if I could get the side sauces I ordered with my bowl and states no sauces available. If I had known the ingredients I wanted wit my bowl were out of stock I wouldn’t have ordered here. Instead of offering other sauces or solution she just walked off. If it weren’t for the young man that came up to offer help, I would’ve given it 0 stars. He came asked what was wrong I told him there were no sauces and he said they had some in the back. The girls in the front stated there weren’t any but there was some. They just didn’t want to get it in the back I guess. So FYI if you order there and they say they don’t have it it’s probably in the back. I know it was busy and they were closing in 45 mins but based off that service I prob won’t come back. I feel bad for the young man that has to work with lazy workers if they don’t even want to go in the back to get some sauces.