OH đ yeah, that makes the issue more significant because you actually did double-tip without realizing it. Iâd definitely include that, because the payment flow essentially prompted you to add another 15% on top of an already-added 18%.
The food at Aroma Gastro Bar was really good, and the prices were pretty reasonable. We also really enjoyed the drinks, music, atmosphere, and overall aesthetic. Our waiter was great, and overall we had a really good experience.
The only issue â and it was a pretty frustrating one â came when it was time to pay. We were given the electronic payment device, which prompted us to leave a tip, so we added 15%. We werenât automatically given an itemized receipt and actually had to ask for one as we were leaving. Once we looked at it, we realized an 18% gratuity had already been added to our bill, despite there only being two of us.
So, without realizing it, we ended up tipping an additional 15% on top of the 18% gratuity that was already included. What bothered us most was that the payment process didnât make it clear that gratuity had already been added before prompting us for another tip. Had we not specifically asked for a receipt, we wouldnât have even known.
Weâll still be back because we genuinely enjoyed the food, drinks, service, and atmosphere. However, the gratuity situation was definitely a little shocking. Now we know to ask for an itemized receipt and check for the automatic 18% gratuity before paying so we donât accidentally tip twice again.