Dunkin'

Reviews

• NC

  Newcastle Construction

  3 days ago
  1.0
  You can count on being disappointed at this location. EVERY TIME. Drinks are always inconsistent, wait times always long, customer service is sub par, etc. It’s clear this store is ran by an owner with little investment into their staff and training.
• ND

  Nathan Detwiler

  Sep 13, 2026
  1.0
  This location is HORRIBLE, and today was the final straw. We’ve repeatedly had issues ordering through the Dunkin app. We place and pay for an order, arrive at the store, and somehow they’re constantly out of the items we already purchased. Today was the icing on the donut. (Get it?) We ordered basic items through the app and then sat TRAPPED in the drive thru for literally 25 minutes. Since we had already paid through the app, we couldn’t just leave. When we finally made it to the window, they attempted to give us someone else’s order TWICE. Then, shocker, they didn’t have what we actually ordered and had already paid for. The employee at the window was extremely rude, her speech and demeanor were concerning, and the entire interaction was completely unprofessional. After waiting 25 minutes for an order that was already placed and paid for, the bare minimum would have been decent customer service. Long wait. Incorrect orders. Items constantly unavailable after you’ve already paid. Rude service. We’ve given this location enough chances. We will not be back. This was the final straw.
• SO

  Samantha Ochoa

  Aug 20, 2026
  2.0
  Got a pumpkin muffin today and the first bite I took had a human hair either baked in or under the icing on top. Disgusting. By the time I tried to eat it they were closed so im writing this review and will go tomorrow to hopefully get a replacement muffin
• FF

  Felix Ferreyra

  Aug 13, 2026
  5.0
  ⭐⭐⭐⭐⭐ AMAZING DUNKIN’ EXPERIENCE IN OCOEE I had such an amazing experience at the Dunkin’ in Ocoee, and I really wanted to take the time to give a HUGE shoutout to Yarelis because she is honestly one of the BEST employees there! From the moment I interacted with her, she was incredibly nice, respectful, friendly, welcoming, patient, and professional. Her attitude was absolutely amazing, and she made my entire experience so much better. Yarelis genuinely knows how to provide great customer service. She made me feel welcomed and appreciated instead of like I was just another customer. She was very friendly and helpful, and you could tell that she actually cared about making sure my experience was good. Her kindness and positive attitude really stood out to me. One of the biggest things I appreciated was how respectful and patient she was. She communicated really well, had great manners, and made the interaction comfortable. Sometimes a simple visit to Dunkin’ can be just another normal stop during the day, but having an employee who is genuinely kind can completely change the experience. Yarelis definitely made my visit one that I’ll remember. I also want to recognize how professional she was. She was able to be extremely friendly while still doing her job properly. That combination is something that deserves recognition. She represents Dunkin’ very well, and I think management should know how much of a positive impact she can have on customers. I think people are often quick to leave reviews when they have a bad experience, so I wanted to make sure I did the opposite and gave credit where it is deserved. Yarelis deserves to be recognized for her amazing customer service and attitude. She was kind, respectful, helpful, and genuinely pleasant to interact with. Dunkin’ in Ocoee is VERY lucky to have an employee like Yarelis. Employees like her are a huge reason why customers want to come back. Great customer service can make a huge difference, and Yarelis definitely made my visit better. I really hope management sees this review and lets Yarelis know that her hard work does not go unnoticed. She deserves to know that customers appreciate her effort, kindness, and positive attitude. It’s important to recognize employees who go above and beyond to make customers feel welcome. If I could give Yarelis her own rating, I would give her 100/10! 💯 She was seriously that amazing. She was one of the nicest employees I’ve interacted with, and her customer service was excellent. BEST EMPLOYEE: Yarelis ❤️ BEST ATTITUDE: Yarelis ⭐ BEST CUSTOMER SERVICE: Yarelis 👏 BEST MANNERS: Yarelis 💯 OVERALL EXPERIENCE: 10/10 🍩 YARELIS: 100/10 🏆 Yarelis is the kind of employee who makes customers remember a business for all the right reasons. Her kindness, professionalism, and positive energy really stood out. She made me feel respected and welcomed, and that is exactly what great customer service should be. I would definitely recommend the Dunkin’ in Ocoee, especially because of employees like Yarelis. If you get the chance to interact with her, you’ll understand why I’m giving her such a huge shoutout. She is genuinely amazing at what she does. Yarelis, if you see this review, please know that your hard work does NOT go unnoticed! ❤️ You are doing an AMAZING job, and you deserve all the recognition for being such a kind, respectful, friendly, and hardworking employee. Keep doing what you’re doing! To the management at the Ocoee Dunkin’: PLEASE RECOGNIZE YARELIS! 🏆 She deserves to know how much customers appreciate her and the great service she provides. Overall, this was easily a 5-star experience! ⭐⭐⭐⭐⭐ Yarelis made my visit so much better with her kindness, professionalism, and amazing attitude. DUNKIN’ OCOEE IS LUCKY TO HAVE YARELIS! 🍩❤️ 5 STARS ⭐⭐⭐⭐⭐ 10/10 EXPERIENCE 💯 100/10 CUSTOMER SERVICE 👏 1000/10 EMPLOYEE 🏆 Yarelis is seriously THE BEST! Keep up the amazing work! ❤️🍩
• JP

  Jay Patel

  Aug 8, 2026
  2.0
  Every time I come to this location it's always fifty-fifty chance that they'll get my order right. Usually they'll give me the wrong item or the food will be cold or they won't make the food as I requested. I get that thier busy, but I'd rather wait for them to give me my order correctly then to tell me to wait past the drive thru window before I can check..... And if it's made incorrectly I have to wait in the Drive-Thru again or go back into the building...... Today what's one of those times where the messed up my order and I just didn't have the time to go back inside or run through the drive-thru again.....

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