Been here many times. Food was always good. Service has always been shitty but this particular day it was way worse. I purchased online and then was told I couldn’t take any napkins because I wasn’t a customer. Spent so much money with this place only to be belittled by taking napkins. Ridiculous. Will never be going back there again.
CW
Chad Wood
Jan 30, 2026
1.0
Not a bad crew. They were respectful. I felt like they were a bit stingy with the ranch and ketchup. The ranch cup was barely full and they gave us 3 of em for 2 meals instead of 4. But the worst part was my boneless lemon pepper. Way too much grease. It was terrible. The chicken was cooked for too long it was just gross. Whoever was cooking today needs to stop doing that
SW
Sara Walsh
Jan 10, 2026
1.0
I went there today for lunch, and the girl behind the counter was so rude. First of all the soda was flat and whenever I asked for a different drink, they didn’t have anything that was not flat so I asked for lemonade. She told me there was gonna be a up charge for it even though there was no other choices. She had an attitude about the drinks being flat the guy making the sandwiches was very nice. I felt bad having to ask him for silverware and ketchup, but I was so uncomfortable with the girls attitude that I ask him when I got my sandwich. It barely had any meat on it. It was the worst sandwich I’ve ever had in my life.
MC
Mônica Cruz
Jan 27, 2024
5.0
Delicioso! Comida fresca e de qualidade! Diferentes tipos de carnes saborosas com diversas opções de tempero e servidas no pão! Excelente serviço! Muito atenciosos e gentis. Sempre que eu preciso ir ao DMV aproveito para passar por lá!
NL
N. Law
Mar 4, 2020
1.0
This is for the one in West Oaks Mall in Ocoee. There are people just standing around with no for sure line, so I asked the employees where the line started when I walked up. The 3 guys working right now never acknowledged me or the other people waiting to order. Young workers more focused on talking to each other instead of the customer's. Myself and another lady just walked away without ordering.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks at West Oaks Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through service?
No, Charleys Cheesesteaks at West Oaks Mall does not offer delivery or drive-through services. All delivery and drive-through hours are closed.
Can I place a takeout or pickup order at Charleys Cheesesteaks?
Currently, Charleys Cheesesteaks does not offer takeout or pickup services; those hours are all listed as closed.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 9401 W. Colonial Dr. #245, Ocoee, FL 34761, United States.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
How can I find more information or order online from Charleys Cheesesteaks?
You can visit their website at https://order.charleys.com/menu/west-oaks-mall/ for more information and to place orders online.
Is there a Facebook page for Charleys Cheesesteaks where I can follow updates?
Yes, Charleys Cheesesteaks has a Facebook page at https://www.facebook.com/467699613574174.
What nearby dining options are available around Charleys Cheesesteaks at West Oaks Mall?
Nearby dining options include Chick-fil-A, G&G Jamaican Delights, Nature's Table (Mexican restaurant), Cajun and Grill of West Oaks Mall, Starbucks Coffee, and Sarku Japan.
Can visitors combine a meal at Charleys Cheesesteaks with shopping around West Oaks Mall?
Yes, Charleys Cheesesteaks is inside West Oaks Mall, which features stores like Victoria's Secret, Lady Foot Locker, Perfumania, and Rainbow Shops, making it convenient to shop before or after enjoying a meal.
Are there any family-friendly or entertainment venues near Charleys Cheesesteaks at West Oaks Mall?
Yes, nearby family-friendly and entertainment venues include Gymboree for children's clothing and Mad Science of NE Central FL offering educational camps and arts and entertainment activities.
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