Tom's Cuban on the Go

Reviews

• SR

  Sandra Rivera

  6 days ago
  1.0
  Este review va especialmente dirigido a Tom ! La primera vez que vine quedé boba con el tremendo sándwich cubano que me prepararon. Estaba excelente, bien preparado y con una buena porción. Precisamente por esa experiencia decidí regresar. La segunda vez pedí un sándwich de jamón y ya fue otra historia: tenía más lechuga que jamón. Aun así decidí darle otra oportunidad. Esta vez compramos 3 sándwiches de steak iguales y un coladito, y pagamos $50 y pico. Para nuestra sorpresa, cada sándwich tenía una sola rebanada finita de steak y prácticamente todo lo demás era pan y lechuga. Estamos hablando de sándwiches de $14.50 cada uno. Para colmo, la foto promocional muestra un sándwich bien servido y con bastante carne, completamente diferente a lo que realmente recibimos. Una cosa es que una foto promocional se vea más bonita y otra muy distinta es que el producto que te entreguen ni se acerque a lo que están anunciando. Eso no se hace. Y para terminar, ni siquiera nos dieron recibo de la compra, así que no puedo decir la cantidad exacta, solamente que fueron $50 y algo. Adjunto la foto porque habla por sí sola. Lo más decepcionante es que la primera vez demostraron que pueden preparar un tremendo sándwich. Por eso no entiendo cómo la calidad y las porciones pueden cambiar tanto de una visita a otra. Por el precio que están cobrando, esperaba muchísimo más.
• BP

  Brent P

  Sep 21, 2026
  5.0
  Only stopped in for a Cuban coffee and cheese stick, honestly wished I would have bought more. Tequanio and coffee were excellent. Might be my new stop along 75 when in the area.
• MJ

  Melany Jean

  Sep 9, 2026
  1.0
  The food was awful. The meat was covered in frost like it was coming out of refrigerator as a truck driver I feel like this is really disrespectful because I was really hungry and I didn’t enjoy the food at all. Don’t go to this place zero out of zero. La comida estuvo horrible. La carne estaba cubierta de escarcha, como si acabara de salir del refrigerador. Como camionero, estaba realmente hambriento y esperaba disfrutar de una buena comida, pero no disfruté nada de lo que me sirvieron. Siento que esto fue una falta de respeto, especialmente porque tenía mucha hambre. No recomiendo este lugar para nada. Cero de diez
• HJ

  Heather Jean

  Aug 29, 2026
  1.0
  It’s really disappointing to go to an establishment and leave feeling like you were bullied or embarrassed by someone who is supposed to be providing customer service. I was a regular here and would frequently order the chicharrón. However, since they are prepared around 5 AM, they are often not very fresh by lunchtime. Because of that, I would usually ask to pick out my own piece, as I’ve seen other customers do as well. All of the staff I’ve interacted with have been very friendly, with the exception of the female manager who wears an earpiece. Unfortunately, she has consistently been rude, not only toward customers but also toward her own staff. She is the only employee I have ever had an issue with. I actually stopped coming here previously because of how rude she was to me when I asked to choose my chicharon. I decided to give the establishment another chance, but unfortunately, today was no different. When I asked if I could pick out my piece and explained that I wanted one that wasn’t sitting exposed on the side, she immediately became irritated and called me “difficult.” The employees standing behind her seemed visibly uncomfortable and gave an awkward reaction. I was uncomfortable as well. I apologized to the employee behind the counter and told her I wasn’t trying to be difficult. She reassured me that I wasn’t, smiled, and told me it was okay. The atmosphere after that interaction was noticeably negative. I paid $7 for a piece of meat that I ultimately threw away because the interaction left such a bad taste in my mouth. I’m not someone who enjoys complaining, and I am always polite and kind when I come in. I don’t think it is unreasonable to politely ask to choose the food I am paying for, especially when other customers are allowed to do the same. The male manager/owner has always been extremely kind and pleasant whenever I’ve been there, and I have never had an issue with him when asking to choose my food. Unfortunately, I will be stopping my visits again. It’s frustrating to lose a regular customer over something that could have been handled with basic courtesy and professionalism. Customers should not leave an establishment feeling embarrassed or bullied simply because they made a reasonable request. I also have to be honest and say that I have wondered whether the way I’ve been treated has anything to do with the fact that I am white and only speak English. I cannot say that for certain, and I don’t want to make an accusation without knowing, but the repeated interactions have left me questioning it. Her employees appear to primarily speak Spanish, while she speaks clear English, and I have always been respectful and patient with them. I have never been rude or disrespectful toward any of her employees because of a language barrier, and I have always treated everyone with courtesy. That’s part of why being singled out and called “difficult” over a simple request was particularly uncomfortable and disappointing.
• HH

  HP

  Aug 22, 2026
  5.0
  Tom’s Cuban Restaurant Review Tom’s Cuban is the kind of establishment that leaves a genuinely memorable impression, not merely because of the food itself, but because of the entire gastronomic experience that accompanies it. From the moment you walk through the doors, there is an unmistakable sense of authenticity and warmth that immediately distinguishes the restaurant from the countless establishments that attempt, often unsuccessfully, to replicate the character and culinary heritage of Cuban cuisine. The food is undoubtedly the centerpiece of the experience. Each dish possesses a remarkable depth of flavor, with the characteristic Cuban combination of savory, aromatic, and subtly seasoned ingredients coming together in a manner that feels both traditional and carefully executed. There is something particularly gratifying about food that does not need to rely on excessive embellishment to make an impression. Instead, the flavors are allowed to speak for themselves, creating a culinary experience that feels comforting, substantial, and genuinely satisfying. What I particularly appreciated about Tom’s Cuban is the apparent attention given to the preparation and presentation of the food. There is a certain authenticity in the way the dishes are constructed, and the overall experience conveys the impression that the restaurant understands the importance of preserving the culinary traditions associated with Cuban cooking while still providing an enjoyable experience for contemporary diners. The portions are satisfying, the flavors are pronounced without becoming overwhelming, and the food possesses that wonderful quality of making you want to continue eating even when you are already completely full. The atmosphere also contributes significantly to the appeal of the restaurant. Rather than feeling excessively pretentious or artificially sophisticated, Tom’s Cuban has a welcoming and approachable character. It is the sort of place where you can comfortably sit down, enjoy a substantial meal, have a conversation, and simply appreciate the experience without feeling rushed or uncomfortable. That combination of conviviality and authenticity is increasingly difficult to find. The service deserves recognition as well. The staff contributed to an experience that felt cordial and accommodating, which is particularly important in a restaurant where the quality of hospitality can profoundly influence one's overall perception. Good service is not simply about bringing food to the table; it is about creating an environment in which the customer feels acknowledged, respected, and genuinely welcome. Tom’s Cuban succeeds in providing that impression. Ultimately, Tom’s Cuban is a restaurant that I would have little hesitation recommending to anyone who appreciates Cuban cuisine or simply enjoys discovering establishments with personality and culinary character. It offers much more than a conventional meal; it provides an opportunity to experience food that is rooted in tradition, prepared with care, and served in an environment that feels authentic rather than manufactured. There are countless restaurants that are perfectly capable of providing something to eat, but considerably fewer that leave you with a lasting appreciation for the experience. Tom’s Cuban falls into the latter category. The combination of flavorful food, welcoming hospitality, satisfying portions, and an unmistakable Cuban identity makes it a place worth visiting. I left feeling thoroughly satisfied and, more importantly, already contemplating what I would order the next time I return. For anyone searching for a hearty, flavorful, and authentically enjoyable Cuban dining experience, Tom’s Cuban is absolutely worth putting on the list.