Extremely disappointing experience at the North Port McDonald’s (Store #35784). After being told to pull forward, we waited over 15 minutes while approximately eight vehicles behind us received their orders. Not one employee checked on us or provided an update.
My child eventually had to go inside with our receipt to ask about our food. The employee took our original receipt, which was never returned. When our food finally arrived, it was cold, and the employee openly admitted our order had been forgotten on the counter. Instead of offering fresh food or attempting to correct the mistake, we received a dismissive apology, an eye roll, and the employee walked away.
When I repeatedly requested a manager, employees blatantly ignored me and turned their backs. After several attempts, a manager named Megan finally approached. The explanation given was that orders were handled by “priority,” despite an employee already admitting our food had been forgotten.
Mistakes happen, but the complete lack of professionalism, customer service, and accountability was unacceptable. The way this situation was handled was far worse than the original mistake.
SK
Steve Kinkaid
Oct 30, 2026
Ratings as compared to other McDonalds. Very clean and fresh. Not quite convenient from I 75.
MP
Marcos Polo
Oct 26, 2026
I’m giving this place one star because of their terrible customer service. I placed a to-go order inside the store, and when I got home, I realized that a lemonade and a Double Cheeseburger Mac were missing from my order.
When I called to complain about the missing items, they told me I had to wait 30 minutes and call them back.
They are the ones who made the mistake, yet I’m the one who has to deal with the inconvenience and take responsibility for their poor service. This is completely unacceptable!
TV
Trisha Vanderkerckhove
Oct 9, 2026
I always go through the drive-thru I have three kids and one of them has autism. His favorite food is their fries I always order first so we understand that I got him! We just moved down here and we have become regulars and they already know our order! The speed to the accuracy ratio is impeccable! I'm not trying to make their head big but whoever manages this McDonald's you're doing a great job! My 6 year old told me that if you ever change the fries he will find you he said not one thing... not the salt not the distributor not the oil not anything.... And we will never have a problem!
BN
Bryan Nelson
Sep 27, 2026
Just came through around 6:45 am, no other customers there except us through the drive through. Ordered two #11's (steak bagel meals) and two big breakfasts with hot cakes. Got all the way home to realize that they were sausage bagel meals instead of steak! To top it off, the bagels were like rocks! For it being so early in the morning, you would think that it would have been at least fresh. I am literally not exaggerating when I say that EVERY TIME we go through there and usually check the bag, something is either missing or wrong! Is not rocket science to take an order, and correctly make it when there's literally no other customers there. It shows that they could give a crap about the quality of their service. Especially when you call up and let them know and they say " well if you'd like to drive all the way back with the wrong ones then we can make the right ones" lol. Because that's convenient when you're all the way home and your little ones are sitting down eating their meals! No I didn't want to load them up to drive all the way back there for you to do something you should have been able to do in the first place. In fact I didn't think we ever want to return.... And we used to eat there A LOT!