Chipotle Mexican Grill

Reviews

• SM

  sara de moya

  6 days ago
  1.0
  Would give 0 to this place if possible, restaurant extremely dirty, staff extremely rude, no chicken, no sour cream, guacamole literally looked black, no napkins, i asked the cashier for napkins and instead of them putting the napkins where it goes they just threw it in the corner. Horrible service
• JP

  Jimmy Peralta

  May 4, 2026
  1.0
  Talk about incompetent! I placed an order thru Uber Eats, they gave my order to a random person. The uber driver went to pick up the food and employee told her the food was picked and would not remake it.
• AH

  Antonio Herrera

  Apr 24, 2026
  5.0
  Absolutely love this place! The fresh ingredients and vibrant flavors always hit the spot, and the staff is so friendly and attentive. Can't get enough of their amazing burritos and guac!
• AZ

  Anna Zibareva

  Apr 17, 2026
  1.0
  Stopped by to pick up food a couple of weeks ago. Service was terrible. The girls were rude from the start. I was basically given leftovers that clearly didn’t look fresh. When I pointed it out, they acted like I was being difficult for even saying something about what I paid for. Instead of addressing it, the attitude was dismissive and rude. I’m in that plaza often, and this used to be my go-to spot, but unfortunately not going back to this location.
• AM

  Aetofolia Marc

  Apr 15, 2026
  1.0
  My experience at Chipotle Mexican Grill in Aventura was one of the worst restaurant visits I’ve had in a long time. From the moment I walked in, it was clear that cleanliness was not a priority, as the dining area looked neglected, tables were not properly cleaned, and the overall condition of the restaurant felt dirty and uninviting. It is hard to enjoy a meal when the environment itself feels so poorly maintained. Unfortunately, the service was no better. The staff came across as unwelcoming, inattentive, and completely disengaged. There was no sense of hospitality, no urgency, and no effort to make customers feel valued. Simple requests felt like an inconvenience, and the overall attitude made the experience even more frustrating. Good customer service can make up for a lot, but that was completely absent here. The most disappointing part, however, was the food—especially the protein. The portions were shockingly small, far below what anyone would reasonably expect for the price. On top of that, the quality was terrible. The protein looked unappetizing, tasted dry, and seemed carelessly prepared. When the main ingredient of the meal is this poor in both quantity and quality, it ruins the entire experience. For a brand with such a strong reputation, this location was a huge letdown. Between the dirty atmosphere, terrible service, inattentive staff, and disappointing food, there was nothing positive about this visit. I left feeling frustrated, disappointed, and certain that I would not return. I would strongly discourage anyone from visiting this location if they expect cleanliness, decent portions, or even basic customer care.

Frequently Asked Questions About Chipotle Mexican Grill