AS
Addhemar Sierralta
Oct 2, 2026
In my experience, this Dunkin’ has been ‘good enough’ across food and service.
That being said, I was motivated to review this particular Bostonian beacon of dough and joe thanks to their lack of coffee sleeves. Every time I order a coffee, I look around, ask, and get told a crispy ‘No’.
Not once have they offered a ‘why’ and I find that so incredibly odd, as it’s a basic offering at coffee shops, restaurants, basically anywhere else that gives you scolding-hot liquids in paper cups.
The moral of this review: GIRD YOUR PALMS
TD
tyler durtton
Aug 28, 2026
Basically, the shittiest customer service you could ever experience at a Dunkin donuts walked in there stood there for 10 minutes before I was even acknowledged. They're too busy. Worried about the mobile and to go orders to even acknowledge the actual customers that physically walk into the store and then a speak to you like you did something wrong. It's just absolute trash service.... It sucks because Dunkin donuts is a pretty good brand as far as coffee and donuts, but they're old miserable women that work. There are exactly that old and miserable
ML
marta lutzu
Aug 16, 2026
First of all, we ordered a bagel with cream cheese and our regular coffee, which we normally love from Dunkin’. Unfortunately, the bagel was covered in butter instead of cream cheese. When we went to explain the mistake, the employee at the register was very rude and dismissive. Unfortunately, this has happened before when this particular employee is working—our order is often incorrect, and her attitude toward customers is unpleasant. When we explained that we had ordered a bagel with cream cheese, she insisted, “You ordered that.” No, we absolutely did not. We have never ordered a bagel with butter. Mistakes can happen, and we understand that. What really makes the experience frustrating is the rude attitude when trying to correct an order. It is honestly disappointing to go to a place we normally enjoy and have our day ruined by an unpleasant interaction at the register. I hope management addresses this, because customer service is just as important as the food.
AP
Alexis Pellegrinelli
Aug 2, 2026
Nous avons du partir après une longue attente juste pour prendre une commande, changer de personnel vous perdez des clients.
Wow this place packs online orders very quick! Staff is awesome also!