Whataburger

Reviews

• JB

  jessica buryiak

  Aug 15, 2026
  1.0
  Over the years the food and service keeps getting worse. I have asked for food to be removed from my order and I get it home and it's like there's double of what I asked to be removed. For an example I asked them for no mayonnaise and somehow there's double mayonnaise. Or I have asked for no onions and there be double the onions. Or if I add something extra to my order I don't receive it. This morning was the last straw. I specifically asked for no biscuit in my breakfast bowl and it was put to the side. Ask for double hash browns and I received no hash browns at all. I asked for sweet tea and I got unsweet tea. And when I received my breakfast bowl it was upside down. And the lid was not even on so it was all inside the bag. It seems some of the staff have more concerns about having chats with the other staff that literally has nothing to do with their job. And the quality of customer service has dwindled down so much that it's not even worth trying to go again.
• JA

  Jonathan Akers

  Aug 15, 2026
  5.0
  Angelica at the window was superb. Amazing service, pay her more! Speed could have been better, they seem understaffed.
• MT

  Mary KT Touchton

  Aug 14, 2026
  5.0
  We did have to wait a while because they were understaffed but Angelica was amazing very helpful and super courteous we appreciated her hard work and effort you guys need to put some more people on her shift
• AD

  Annaliese Drab

  Aug 8, 2026
  5.0
  Angelica is such a hard worker with an AMAZING attitude and cool tattoos. I will be coming back to this establishment purely out of the need to see this incredible woman again.
• HD

  Hailey D

  Aug 2, 2026
  2.0
  We placed an online order for dine-in and, when we arrived, the young lady at the counter told us they hadn’t received the order yet but said she would bring it out to us. She was apologetic about the situation, but unfortunately, it felt like the issue was largely shrugged off. After waiting 30 minutes, we went back to the counter to ask if our order had been found. She went to the back and came back with our food, which had apparently been sitting in the “hot box” the entire time. The bag was even burnt from sitting there so long. We did not take the food because, after sitting for 30 minutes, we were no longer comfortable eating it. There was no offer to remake the order or otherwise make the situation right. When we asked for a refund, the manager instructed us to call customer care. We did, and customer care did issue us a refund, which we appreciate. What was especially disappointing was that we noticed several other customers having similar issues while we were there. Even more concerning, we were told the regional manager was actually at the restaurant during all of this. With that level of management present, we expected someone to step in, recognize the problems happening, and take ownership of the situation. Mistakes and delays happen, but customers should not have to wait 30 minutes for food that has been sitting in a hot box, discover that the bag is burnt, and then have to call customer care themselves to get a refund. The restaurant needs better communication, food-handling practices, and management intervention when problems like this are happening repeatedly.

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