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Pollo Tropical

4.0
(2,240 reviews)

Business Details

5065 Golden Gate Parkway, Naples, FL
34116, United States
(239) 304-0629

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5065 Golden Gate Parkway, Naples, FL
34116, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 109 items

Explore offerings from Pollo Tropical on 5065 Golden Gate Parkway in Naples, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

109 items

Reviews

4.0
2,240 reviews
5 stars
1,200
4 stars
430
3 stars
227
2 stars
99
1 star
284
  • MT
    M T
    Sep 15, 2026
    1.0
    Do not waste your time or money here.
  • II
    iddy Garcia (Iddy)
    Sep 5, 2026
    1.0
    Drive through bad, did not take my Order correct, had to clarify my order at the window and was very rude attitude. I am bilingual , I speak English first as always , if I know the other person does not know I’ll switch to Spanish . But this girl did not even try to communicate a little to defend her life. We are in Miami that is expected to speak Spanish !! Customer service sucks at this site. I should have known .
  • VC
    veronica castillo
    Sep 5, 2026
    1.0
    Oye la cubana pelo amarillo que está ahí súper grosera no me dio ni la salsa que le pedí y regañando a la otra chica porque ella me vendió una limonada y ella quería que yo fuera hacer la fila de nuevo solo porque en el pedido no me agregaron limonada y le pedí que agregara la limonada la cajera que estaba allí súper amable pero ella se puso con su grosería y me cerró hasta la ventanilla en la cara ojo con ese personal tan grosera
  • FB
    Fran B
    Aug 14, 2026
    1.0
    I went there tonight and got what I usually get a chicken Cesar wrap with extra chicken. Today the guy at the drive through decides to tell me that I can’t do that. Although I’ve done it before. He said “You can ask them at the window” and goes on about his business. I proceed through the drive through and of course he missed a few things so I corrected my order then I say the same thing, “extra chicken in my wrap please”. She said okay but apparently didn’t hear me at all or just didn’t understand. I got my receipt and by no surprise she charged me $5 for a side of chicken breast ??? I walked back inside and the lady with the tablet comes to me saying what’s wrong I heard you at the drive through… And if you heard me you’d clearly hear that I said IN the wrap. She gives it to another lady in kitchen who just slaps the big chicks of chicken breast from the little contain with out cutting it into my wrap, closed it, pressed it then handed to me. How disrespectful, she had the worst attitude doing it. The meat wasn’t spread out or cut up which it should be just sloped into the middle of the open wrap. With all that I was still charged for that shit. Customer service 1/10 this place sucks. Btw they’re all up at the front speaking Spanish looking at me crazy, one person spoke English ???
  • MM
    Marisol Marti
    Aug 14, 2026
    1.0
    Da pesar como la calidad ha bajado tanto..la.salsa ya es pura mayonesa..la comida fria, el local super sucio ni las mesas.limpian, la gente sirviendo sin cubrirse la cabeza, habia uno de los funcionarios con una barba y encima de la comida jugando jalamdose los pelos de la.barba......nos.dio tanto asco que preferimos botar la comida...aunque era uno de mis.restaurant preferidos es la ultima.vez que voy

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical in Naples, FL?

Pollo Tropical in Naples is open daily from 10:30 AM to midnight.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online via their delivery page.

Brand Certified Facts from Pollo Tropical

This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
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