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Pollo Tropical

3.9
(1218 reviews)

Business Details

3777 East Tamiami Trail, Naples, FL
34112, United States
(239) 417-2708

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
3777 East Tamiami Trail, Naples, FL
34112, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Reviews

3.9
1,218 reviews
5 stars
636
4 stars
228
3 stars
135
2 stars
60
1 star
159
  • AA
    Ashley
    4 days ago
    1.0
    I had a very unpleasant experience at the drive thru. The young girl taking orders was rude and impatient while I was trying to order. She kept rushing me and would not give me enough time to finish placing my order, I couldn’t understand her. then when I got to the window she looked at me very rude and gave me attitude . Short and skinny girl. Good customer service and patience are important, and unfortunately this experience did not reflect that. I hope management addresses this issue so future customers are treated with more respect and courtesy.
  • AA
    Anthony Arias
    5 days ago
    1.0
    What a joke I used to go there all the time possibly the worst beans I’ve ever had completely watered down so try to call customer service to Try to resolve and get a refund was basically told there’s nothing they could do about it except give me a gift card to food that I don’t want from them. Explain the logic.
  • NP
    Nicholas Palmer
    May 10, 2026
    3.0
    Food-meh, service- pfft. If you want to spend money and get half its worth, go here.....
  • LM
    Luly Marrero
    Apr 30, 2026
    1.0
    Never order anything online in this restaurant, they are always wrong or something is missing. Please check your orders better before sending them since they make customers have a bad time for things like that, they lose customers. Impossible to get a refund for something that wasn't my fault I couldn't eat no one cares
  • AD
    Anderson and castellano DX
    Apr 30, 2026
    1.0
    Service was not helpful at all people in the back of the kitchen goofing around like a playground loud food extremely dry. The rice was extremely hard. I had to come to this location multiple times people are extremely rude. Wouldn’t recommended

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Naples, FL?

Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Naples?

Pollo Tropical is located at 3777 East Tamiami Trail, Naples, FL 34112, USA.

Brand Certified Facts from Pollo Tropical

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Certified May 17, 2026Yext Knowledge Graph
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