This is Hands-down, the best Dunkin in town! I live off of Pine Ridge where I have two Dunkin’s but I drive almost every day 30 minutes to this particular location because they seem to be the only location in town who make the menu items exactly as they should be made they don’t cheap you by adding extra milk or ice, and the food is always as expected. We don’t just go there for the menu we also go there for the atmosphere, which is very fun, friendly and family oriented! The morning crew, especially are very personable and give exceptional customer service, which is why I’m very confused reading some of the reviews on here I can assure you if you’re being waited on by Carla, Daniela, or Kirenia who serve nothing but great service beautiful smiles and a personable experience you wont be disappointed these ladies go above and beyond to make sure every dunkin run is better then the last Carla and Daniela are very funny and sweet there have been times that I have pulled up in a funk by the time I leave them I am laughing or smiling from ear to ear. Then there is the Manager Gloria who makes the best I mean best coffee I have ever had at ANY Dunkin i have ever been to she doesn’t just serve great coffee she serves amazing customer service no matter how busy she is she always makes it a point to serve us a smile and and kind words with our order! The morning crew is exceptional under Glorias management I can see her expectations and leadership through her employees! This location is very very busy and demanding especially sharing a parking lot with a seed to table. I find it extraordinary how fast they operate and how sweet patient kind and personable the morning crew is with so much pressure and demand at this high volume location! They even have a person standing outside with the tablet, taking orders in the scorching heat with a smile on their face when the line gets too long! I highly recommend visiting this location in the morning with the amazing morning crew I assure you, you will not regret! Good service or any type of customer service is very hard to come by nowadays and that’s exactly why I go out of my way to this location every chance i get.
HQ
Hugo Quesada
Sep 14, 2026
Very disappointing experience at Dunkin’ location #4835 on immokalee Road. The service was chaotic and disorganized. I was first told my coffee was ready, but they handed me someone else’s drink.
The staff in the back were extremely loud, shouting and talking among themselves, which made it difficult to even hear when orders were being called. I speak Spanish, so I could understand the conversations, and much of it had nothing to do with serving customers.
My order was also wrong. I ordered a bacon, egg, and cheese sandwich customized on a butter croissant, but they gave me a plain bagel instead, and my coffee was incorrect too. Unfortunately, I didn’t realize everything was wrong until I was already about two miles away.
This location needs much better organization, communication, supervision, and attention to order accuracy.
JV
Jessica Viruet
Sep 8, 2026
This is the second time having a problem at this store with my order. The first time I sent in a review from a recent from a prior order they did and did wrong and then served me what was supposed to be a coffee chiller which was not made properly n it was warm. Now I ordered an ice coffee with cream sugar and espresso… there’s absolutely no sugar in it. They do not take time to make any drink. Just put it together halfway then just hand it to you’d I’m not gonna bother going back for a refund. This store has definitely went down hill over the years. Will no be purchasing from there again and waste my money. I don’t recommend this place at all.
BM
Brittany Martinez
Aug 30, 2026
Andy did a fantastic job taking and completing our order!! The drinks were yummy!! ☕️
SZ
Susan Zabrecky
Aug 14, 2026
Stopped by this location and was greeted by a very happy & helpful young man at the counter. 1st time trying the PJ iced cloud coffee.
Thank you for the great service.