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Chick-fil-A

3.8
(155 reviews)

Business Details

3820 City Gate Drive, Naples, FL
34117, United States
(239) 350-3099

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your Naples Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
3820 City Gate Drive, Naples, FL
34117, United States

Hours

Monday6:00 AM - 10:30 PM
Tuesday6:00 AM - 10:30 PM
Wednesday6:00 AM - 10:30 PM
Thursday6:00 AM - 10:30 PM
Friday6:00 AM - 10:30 PM
Saturday6:00 AM - 10:30 PM
SundayClosed
9/7/20266:00 AM - 10:30 PM
11/26/20266:00 AM - 10:30 PM
11/27/20266:00 AM - 10:30 PM
12/24/20266:00 AM - 10:30 PM
12/25/20266:00 AM - 10:30 PM
12/31/20266:00 AM - 10:30 PM
1/1/20276:00 AM - 10:30 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 3820 City Gate Drive in Naples, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

3.8
155 reviews
5 stars
92
4 stars
13
3 stars
8
2 stars
4
1 star
38
  • MM
    Michelle Moriggia
    Aug 22, 2026
    1.0
    Been to many chick fil as across the country, this is by far the slowest one with the worst customer service. They are definitely not doing whatever all the other chick fil as do.
  • CM
    Callie Mazzarella
    Aug 18, 2026
    5.0
    Leia was absolutely amazing! ⭐️⭐️⭐️⭐️⭐️ She was so friendly, kind, and helpful, and her customer service really stood out. She went above and beyond to make sure we had a great experience. It’s employees like Leia who make you want to come back! Chick-fil-A is lucky to have her. Thank you, Leia, for being so wonderful! ❤️
  • DJ
    D Jean
    Aug 8, 2026
    1.0
    This was by far the worst experience I have ever had at a Chick-fil-A, and I was extremely disappointed by the customer service I received at this location. I was in the drive-thru around 7:00 a.m. on Saturday, August 8, 2026, placing my order. While I was speaking and trying to place my order, I felt rushed by the employee taking my order. In the middle of ordering, I heard her say, “Can you stop talking?” I am assuming she was speaking to someone who may have been distracting her while she was taking my order, but as a customer, it was very uncomfortable and unprofessional to hear that while I was trying to order. The entire interaction made me feel like I was being rushed rather than welcomed. Chick-fil-A has built a reputation for friendly and respectful customer service, which is why this experience stood out to me so much. I strongly believe the team at this location needs additional training on customer service, communication, and creating a welcoming experience for customers. One bad interaction can leave a lasting impression, and if this type of behavior continues, it could negatively affect the reputation of the Chick-fil-A brand. I hope management takes this complaint seriously, looks into what happened around 7:00 a.m. that morning, and uses it as an opportunity to retrain the team and ensure customers are treated with the respect and courtesy they deserve.
  • SS
    SB77
    Jul 31, 2026
    1.0
    Everytime I go to this location I swear it's gonna be my last! I understand the staff are new but that's no excuse for incompetence! During my last visit I sat in the drive thru behind the only car in line while two employees just looked at me with their iPads in hand. When the female employee finally walked over to take my order, she sat there for so long there was an awkward moment of silence. I finally asked her if she needed something from me and she said, "huh" I said you need my name don't you? I was in the line so long I ate my entire meal before having to ask the employee if they could have the truck in front of me move. I am currently writing this review after dining in for breakfast. I ordered 3 grilled burritos with no potatoes, all three burritos were wrong although Monica took the order correctly!!! Two were fried chicken with potatoes and the other was grilled with potatoes! The only part of the order that was correct other than the reciept was my large unsweet tea and my sons cup of ice water. This is the second time they have messed up a burrito order. The first time I was too far from the restaurant to turn around and fix it! It really is a shame because I don't see the service getting any better due to the lack of available talent in the area! Chick Fil A is known for quality food and service but the service is non existent at this location! I never complain or write reviews, but this place is ridiculous!!!!
  • KK
    Kevin Konsta
    Jul 28, 2026
    3.0
    Ditch the mobile lane and open both for thru traffic. Allow the mobile orders to mix in both lanes and timing problem gets solved. I feel for the owner as this was a corporate requirement, not individual owner/operator policy. Regardless, they are making her appear to run a store that is under the standard that the other two in Naples have set, that have two dedicated drive thru lanes. Corporate office needs to fix this bottleneck or provide the owner with a basis point adjustment or credit to offset the loss in business due to the wait times they created with this requirement. Not the operators issue. This is a corporate office snafu. Be patient and hope the office and C suite read this review and open their eyes. Pictures is the overwhelmingly full drive thru line and the non existent mobile queue.

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