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Pollo Tropical

3.7
(2,678 reviews)

Business Details

12000 NW 7th Ave., N Miami, FL
33168, United States
(305) 685-2179
https://locations.pollotropical.com/fl/n-miami/12000-nw-7th-ave.

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
12000 NW 7th Ave., N Miami, FL
33168, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 12000 NW 7th Ave. in N Miami, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.7
2,678 reviews
5 stars
1,183
4 stars
517
3 stars
355
2 stars
178
1 star
445
  • JG
    Javier S. Giraldo
    2 days ago
    5.0
    Beautiful service; great work from the staff. Food was excellent
  • SB
    steven barrowes
    6 days ago
    1.0
    I’ve been eating here for many years but today ! My patience has ran out , the economy of this state is bad enough, BUT PEOPLE !! When you order the LUNCH SPECIAL MEAL !! The employees TEND TO GIVE THE WORST BURNT PART OF THE CHICKEN , the smallest part and its burnt and it’s disgusting! THE NEXT TIME I COME TO THIS LOCATION AND THEY DO THIS AGAIN IM MAKING A SCENE AND VEDIO IT , when people order the lunch special THEY GIVE YOU THE SMALL BURBED PART OF THE MEAT AND IM RECORDING IT THE NEXT TIME YOU GUYS ARE UNBELIEVABLY MEAN TO PEOPLE WHO JUST WANT A GOOD MEAL THAT SUPPORTS THIS PLACE
  • KS
    Kenneth Salas
    Jul 17, 2026
    2.0
    I love Pollo Tropical in general, but something about this location has a bit of poor service. I ordered dark chicken twice, and it went over cooked a few times than the usual times. Also I ordered a chocolate chip and there was no chocolate chip at all. You should really learn from this and actually serve the way it’s supposed to, otherwise I may not deliver on this location again.
  • AP
    Ana Ponce
    Jul 9, 2026
    1.0
    I’ve ordered at this location many times before on the app so that I don’t have to wait in line and I wait up to 30 minutes before I come to pick up my order to give them enough time and I’ve always came to pick it up at the drive-through because the workers they allow me to go pick it up at the drive-through and say it’s perfectly fine. Now every time I go to the drive-through there’s the same woman there who tells me that I can’t pick up to the drive-through that I have to go inside to pick up my order, but I’ve always been able to pick up my order through the drive-through and she says that because it’s “not ready” that she can’t give it to me even though I ordered it for almost 40 minutes ago and all of a sudden I’m inside and it’s miraculously ready, so how is it possible that even when it’s ready I’ve been told to go get it inside the store. And I’ve done this multiple times over the past year,ordered and picked it up on the window without any problems until she decided that all of a sudden she didn’t want to give me my order through the drive-through anymore and then I had to go inside. She gave me a whole lectures through the pickup window on why I should go inside… like cmon it’s been 40 min for a fast food order ???
  • MV
    Maria Vill-Lloch
    Jun 25, 2026
    1.0
    This was my first time using Pollo Tropical Catering, and unfortunately, it was a very disappointing experience. I placed two catering orders for two separate events—one scheduled the day before and the other two days in advance. Despite planning ahead, both orders were delivered late. One arrived over an hour late, and the other was approximately 40 minutes late. Trying to get updates was even more frustrating. When I tracked my order online, the website displayed a message saying there was a problem with the order and instructed me to call the store. However, calling the store routed me to customer service, and after entering all the requested information, I received a text saying my order did not exist. I then called the catering department and selected the option to place a new order just to reach someone. The representative was very kind and explained that once the store changes the order to be delivered by Pollo Tropical, the order number changes, which is why the system could no longer find it. She also advised me that future catering orders should be scheduled at least one hour before the actual time I need the food, even though I had already scheduled mine 30 minutes early. Between both days, I spent nearly 1 hour and 40 minutes on the phone trying to locate my orders. To make matters worse, the driver for the second delivery told me she had been waiting a long time because the order wasn't ready. The food itself tasted good, but the ordering, tracking, and delivery process needs significant improvement. Pollo Tropical should invest in a better website and order-tracking system. Customers shouldn't have to spend so much time trying to locate an order, and it's disappointing that there isn't even a live chat option for assistance. Most importantly, the late deliveries created unnecessary stress while I had two groups of about 50 people each waiting to be served. Good food alone does not make up for an unreliable catering experience.

Frequently Asked Questions About Pollo Tropical

What are the regular dining hours at Pollo Tropical in N Miami?

Pollo Tropical is open daily from 10:00 AM to midnight for dine-in service.

What are the delivery hours for Pollo Tropical at 12000 NW 7th Ave.?

Delivery is available every day from 10:00 AM to 11:30 PM.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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