Sweet Melody Ice Cream in West Kendall is home to The Ventanita, our walk-up ice cream window and original production kitchen. We make our small-batch ice cream from scratch in our Florida-certified dairy plant, serving 8 rotating flavors by the scoop plus pints, ice cream bars and ice cream sandwiches. Our in-house bakery makes the brownies, cakes, pies, fudge, caramel and other mix-ins folded into our ice cream daily. We use premium ingredients, including Tahitian vanilla and Ecuadorian chocolate, and never use artificial colors or flavors. Looking for handcrafted ice cream in Kendall or a unique Miami dessert spot? The Ventanita is a walk-up window—not a sit-down scoop shop—because the magic happens inside.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.