From the Umami Burger family comes Sam’s, the delivery-only joint serving up crispy fried chicken sandwiches. The menu runs the gamut, from a fried chicken feast to a classic spicy sandwich to sweet and tender chicken and waffles to super satisfying meatless options. And don't forget all the sides, like waffle fries, mac ‘n cheese, and coleslaw. In 2020, the Umami Burger family created Sam’s, the delivery-only joint serving up crispy fried chicken sandwiches. Since opening, Sam’s has been serving crispy fried chickens, sandwiches, tender chicken and waffles, super satisfying meatless options, and more, plus a range of iconic sides, like waffle fries, mac ‘n cheese, and coleslaw.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.